SDN V5.3.1 showing incorrect client AP / PORT information
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.SDN V5.3.1 showing incorrect client AP / PORT information
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
I have some clients on my network that are not showing the correct AP / PORT assignment.
Here are my current software versions :
Here are some screenshots of an example :
This device is actually connected via wifi (there are no physical connections available in that location and there are no ethernet cables connected to the tv) to one of the EAP's but is showing as a wired connection to the router :
Here is another one : Nintendo Switch doesn't have an etherport.
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Dear @TandS,
TandS wrote
I have been in contact with a support engineer and sent all requested information.
That's great! Please feel free to reply to the support email for further follow-up.
Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did. Many thanks for your great cooperation and patience!
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Just an update.
I have been working daily with the R&D team to try to provide them with the information they require to pinpoint the issue.
They have been logging into the controller regularly to observe behavior and review settings. I have also provided packet captures and log files.
As of now they still have not been able to reproduce the issue on their end. I will be enabling debug mode on the controller today in the hopes that this will produce the required details they are looking for.
The general observation is that after a client powers off a device (wired or wireless) or their device (wireless) leaves the area for an extended period of times (more than an hour) they (wireless devices ) show as being connected to the router on the wired tab in the clients section. Wired devices do the same when fully powered down.
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The issue appears to be resolved via a firmware update on the er605 router.
I was given v1.2.1 to test with and the issue no longer seems to be appearing. All devices are accurately reflective of their status and disconnected wireless devices are no longer appearing as being connected wired to the router.
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