One of NVR's are continously goes down and it's not acessible even by HDMI port
Hello.
I have troubles with NVR1016H. Client ordered two NVR's with 25 IP cameras powered by POE switch D-LINK.
Week ago i've assigned all cameras setting them proper IP adress based on avaliablity on LAN network and I made terrain map with all cameras, so they are assigned by locations and in proper order.
On Friday I finally took both NVR's to the IT enclosure, connected POE Switch to the LAN network switch and set mode to POE. For now 3 cameras are working fine, on 1st NVR - 1 camera VIGI C300HP and on 2nd NVR - 2 cameras VIGI C300HP. Both NVR's are running WD Survivalence HDD 10TB, both was formatted/initialized using NVR setup wizard.
So when I left client, I took my android phone with installed VIGI app - because it shows notification that one of camera motion detection found movement and records what was that, so I clicked on notify and it shows "Network is unstable, can't show recordings, refresh to try again" (sorry I can't change in app language to English so I have to translate it from Polish) and after refreshing it still shows same error. So I swiped back to view where you see all 16 channels and camera 1 and 2 on 2nd NVR was "No device".
I was trying to reboot NVR, but I can't find option in VIGI mobile APP (Finally I found it today) so I've installed Security Manager on my windows 10 PC, tried to reboot - but nothing happend and there is still error "No device" and "Network is unstable" and also there are notifications about "There is something wrong with HDD, you can't save or read photos/recordings".
So Today I visit client, took my camera tester, connected HDMI cable to my tester and wireless mouse to usb port on NVR - and nothing happens "No signal on HDMI input". Because there is no reboot/turn off button, I took power cable out for 20 seconds and plug it back. After while my tester screen shows input and VIGI logo and then some pixels bars and 2 seconds after this shows again VIGI logo. Next I could login to system using my preset Credentials. So cameras where fine, I could change recording type, HDD was fine, cameras where detecting motions - everything should be fine. But after couple hours NVR goes down again, with no signal on HDMI, cameras where down. So I had to force boot again, and I thought it could be some troubles with HDD - the only option was to formatt it again using menu -> storage -> formatt.
Now they were working fine for little bit longer, and again they where down. I don't know what to do with this troubles? Everythings should be fine, HDD is connected firmly and properly, Grouding cables are connected to NVR's, enclosure, and both Switches. Cameras are connected by RJ45 STP connectors with grounding, only D-LINK switch and both NVR's aren't connected with grounded RJ45 connectors.
Now only 1st NVR is working. And it drives me crazy because remotely I can't set motion detection sensitive and bees are flying around cameras and continously turning on detection.
Please help me with this trouble. I think this NVR is probably damaged somehow and should be exchanged in store where I bought them.
Thanks in Advance
Gh0ster