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Solution EAP650/EAP655-Wall | EAP650 | EAP670 | EAP653 May Drop Some IPv6 Packets. [Updated on Aug 4th 2023]

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Solution EAP650/EAP655-Wall | EAP650 | EAP670 | EAP653 May Drop Some IPv6 Packets. [Updated on Aug 4th 2023]

SolutionEAP650/EAP655-Wall | EAP650 | EAP670 | EAP653 May Drop Some IPv6 Packets. [Updated on Aug 4th 2023]
EAP650/EAP655-Wall | EAP650 | EAP670 | EAP653 May Drop Some IPv6 Packets. [Updated on Aug 4th 2023]
2022-12-26 03:59:21 - last edited 2023-10-12 11:45:36
Tags: #Official #Network Connectivity

Update as of Aug 4th 2023:

 

Update the new firmware for EAP655-Wall v1, EAP650 v1 and EAP670 v1, which has fixed the IPv6 issues described in this thread. Please find the new firmware release note and download link in the following post.

EAP Beta Firmware for Omada SDN Controller v5.9 (Updated on Aug 2nd, 2023)

 

Welcome to provide your feedback in the above post, including letting us know about successful device upgrades!

This Article Applies to

 

EAP650 v1/ v1.20/ v1.26

EAP670 v1/ v1.20/ v1.26

EAP653 v1/ v1.6

EAP655-Wall v1/v1.6

EAP690E HD v1/v1.6

 

Issue Description/Phenomenon

 

Recently we received feedback that EAP655-Wall | EAP650 | EAP670 | EAP653 may drop some IPv6 traffic, the issue may manifest as follows:

 

  • Wireless clients failed to obtain IPv6 addresses via DHCPv6.

     Related Post: EAP650 dropping IPv6 traffic

 

  • SSID with the VLAN enabled may fail to pass some IPv6 traffic.

 

Available Solutions

 

Here are the available Beta firmware to resolve the issues.

If you are looking for a quick solution, you may upgrade the following Beta firmware to fix the issue temporarily.

 

Beta Firmware Download:

 

EAP650(EU&US)_v1_1.0.0_Build 20221116 (Beta)

EAP653(EU&US)_v1_1.0.0_Build 20221125 (Beta)

EAP670(EU&US)_v1_1.0.0_Build 20221219 (Beta)

Beta Release Notes:

1. Fixed the TCP Connection Failure issue mentioned in the solution post 577390.

2. Fixed the IPv6 related issue described in this thread based on the current official firmware Build 20220921.

3. The above firmware is applied to EAP650(EU&US) | EAP670(EU&US) v1/v1.20/v1.26.

4. Please be sure you have read the Beta Test Agreement before proceeding!

 

Update as of Apr 10th 2023:

Add the Beta firmware for EAP655-Wall, which has fixed the IPv6 related issue described in this thread.

EAP655-Wall(EU&US)_v1_1.0.3_Build 20230329 (Beta)

Beta Release Notes:

1. Fixed the casting or streaming issue mentioned in the solution post 604118.

2. Fixed the IPv6 related issue described in this thread based on the first firmware 1.0.0 Build 20220719.

3. The above firmware is applied to EAP655-Wall(EU&US) v1/v1.60.

4. Please be sure you have read the Beta Test Agreement before proceeding!

 

Update as of Apr 12th 2023:

Add the Beta firmware for EAP650-Wall, which has fixed the IPv6 related issue described in this thread.

EAP650-Wall(EU&US)_v1_1.0.3_Build 20230410 (Beta)

Beta Release Notes:

1. Fixed the IPv6 related issue described in this thread based on firmware EAP650-Wall_V1_1.0.1 Build 20220627.

2. The above firmware is applied to EAP650-Wall(EU&US) v1.

3. Please be sure you have read the Beta Test Agreement before proceeding!

 

Update as of Apr 18th 2023:

Update the Beta firmware for EAP653 V1, which has fully fixed the IPv6 related issue described in this thread.

EAP653(EU&US)_v1_1.1.0_Build 20230414 (Beta)

Beta Release Notes:

1. The above firmware is applied to EAP653(EU&US) v1/v1.60.

2. Please be sure you have read the Beta Test Agreement before proceeding!

 

Update as of May 19th 2023:

Add the Beta firmware for EAP690E HD v1, which has fixed the IPv6 related issue described in this thread.

EAP690EHD(EU&US) v1_1.0.3_Build 20230517 (Beta)

Beta Release Notes:

1. Fixed the IPv6 related issue described in this thread based on the 1.0.3 firmware.

2. The above firmware is applied to EAP690E HD(EU&US) v1.

3. Please be sure you have read the Beta Test Agreement before proceeding!

 

Update as of Aug 4th 2023

 

Update the new firmware for EAP655-Wall v1, EAP650 v1 and EAP670 v1, which has fixed the IPv6 issues described in this thread. Please find the new firmware release note and download link in the following post.

EAP Beta Firmware for Omada SDN Controller v5.9 (Updated on Aug 2nd, 2023)

 

Welcome to provide your feedback in the above post, including letting us know about successful device upgrades!

 

Recommended Threads

 

Experience the Latest Omada EAP Firmware - Trial Available Here, Subscribe for Updates!

Current Available Solutions to Omada EAP Related Issues [Constantly Updated]

Current Available Solutions to Omada Router Related Issues [Actively Updated, Post for Subscription]

 

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#1
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1 Accepted Solution
Re:EAP650/EAP655-Wall | EAP650 | EAP670 | EAP653 May Drop Some IPv6 Packets. [Updated on Aug 4th 2023]-Solution
2023-08-04 01:01:37 - last edited 2023-08-04 01:01:41

Update as of Aug 4th 2023:

 

Update the new firmware for EAP655-Wall v1, EAP650 v1 and EAP670 v1, which has fixed the IPv6 issues described in this thread. Please find the new firmware release note and download link in the following post.

EAP Beta Firmware for Omada SDN Controller v5.9 (Updated on Aug 2nd, 2023)

 

Please read this original post for more about the IPv6 related issue.

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
Recommended Solution
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#37
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42 Reply
Re:EAP650/ EAP670/ EAP653 May Drop Some IPv6 Packets.
2022-12-27 11:45:20

  @Fae Still having serious IPv6 problems (dropped traffic) on an Omada Software Controller adopted "EAP653(EU) v1.0" with Firmware "1.0.0 Build 20221125 Rel. 64067" especially when using tagged VLANs. It's mostly working (albeit feeling slow at times) on the native VLAN (untagged) but still fails on tagged VLANs (like 2,3,4,...).

 

I've already have opened a support case (TKID221227976). Just responding here to let other people know that there is someone that still has problems even with the beta firmware that is supposed to fix the issue.

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Re:EAP650/ EAP670/ EAP653 May Drop Some IPv6 Packets.
2022-12-29 07:36:18

  @Fae 

 

When using beta firmware my controller says, that newer software is available... Is this normal behaviour?

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Re:EAP650/ EAP670/ EAP653 May Drop Some IPv6 Packets.
2022-12-29 11:14:32
Yes @Spryde, it seems to only check the major.minor.patch version and not build number.
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#4
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Re:EAP650/ EAP670/ EAP653 May Drop Some IPv6 Packets.
2023-01-19 09:47:06

  @s0x Another bug within their system frown

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Re:EAP650/ EAP670/ EAP653 May Drop Some IPv6 Packets.
2023-01-23 06:20:49 - last edited 2023-01-23 06:22:49

  @Fae 

Confirming here that EAP670 on 1.0.0 Build 20221219 Rel. 53796, clients (iPhone, Surface Laptop) now receive IPv6 address instantly, rather than previously taking 30-60seconds to receive IPv6 address after connecting to WiFi.

 

I am not running any VLANs, but did notice IPv6 was slow to connect previously so leaving a note here.

 

Cheers.

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Re:EAP650/ EAP670/ EAP653 May Drop Some IPv6 Packets.
2023-01-25 10:14:11 - last edited 2023-01-25 10:14:43

@Fae 

@Hank21 

 

 

Hi Fae,

Hi Hank,

 

is there any update concerning new firmware? For me even with newest Beta here from the community my EAP650 are most of the time not getting IPv6 adr.

 

You said, that a new final version it's on it's way (actually it should already be there). So any update?

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#7
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Re:EAP650/ EAP670/ EAP653 May Drop Some IPv6 Packets.
2023-01-25 10:28:03

Concerning the issue itself.

 

What I found out is, that with Apple Devices most of the time I do not get an IPv6.

 

With a Linux Laptop on the same WiFi I do get IPv6 most of the times.

 

Don't know why?!

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#8
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Re:EAP650/ EAP670/ EAP653 May Drop Some IPv6 Packets.
2023-01-30 07:41:49

Dear @add1n1,

 

Thank you for sharing the information. Hope you enjoy with Omada devices. Cheers!

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#9
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Re:EAP650/ EAP670/ EAP653 May Drop Some IPv6 Packets.
2023-01-30 07:44:59 - last edited 2023-01-30 07:47:47

Dear @Spryde,

 

Sorry to hear that you still have the IPv6 issue with the Omada EAP devices.

 

To confirm, are you running any VLANs in your network? If yes, I'd escalate your case to our support engineer for further investigation. BTW, could you please try to elaborate on the IPv6 issue you encountered, and tell what troubleshooting you have tried? Have you captured the packets and find any clues about the issue?

>> Omada EAP Firmware Trial Available Here << *Try filtering posts on each forum by Label of [Early Access]*
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#10
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Re:EAP650/ EAP670/ EAP653 May Drop Some IPv6 Packets.
2023-01-30 13:50:24

  @Fae 

 

Hi. It's a little bit confusing now.... So your newest firmware update doesn't solve the IPv6 Packet Drop issues, or am I wrong?

 

With latest Beta I do still have IPv6 issues while using VLANs. Within the same network connected to a EAP610 Outdoor IPv6 is working - when connecting to the EAP650s the IPv6 connection is lost.

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