VPN ISSUE_NO SUPPORT
We are struggling for past 15 days to get support from TP_LINK INDIA
I need urgent support on the issues we are facing with TP Link Router ER8411.
1. The Firewall Access Control list dont work.
2. The OpenVPN configuration is not working. We are able to connect to the VPN but not able to access any LAN machine.
3. The Data throughput through the VPN tunnel reduces down to 1mbps in spite of having a 1GBPS of internet connection.
4. The Peer to Peer application data transfer between LAN system and the Internet hosted system is throttled down to 1Mbps after going through the TP link Firewall.
5. I need support to configure either SSL VPN or OpenSource VPN with the below requirement. I have tried to configure it but it doesn't work.
Through VPN i have to give access to multiple users to different sets of LAN servers, not all LAN networks.
EX : User1 will have access to only two LAN servers 172.16.1.10 and 172.16.10.11
User 2 will have access to other two LAN servers 172.16.1.20 and 172.16.1.21.
Based on the username the access to a group of servers will be granted.
Please find the attached scenario.
6 . I am configuring one-to-one NAT to a specific Private IP to a specific LAN IP server. But that server is not accessible from the open internet to that specific Public IP.
I am getting nothing in logs too.
Can we have a remote session and troubleshoot this issue. / we have tried connecting TP-LINK support but no reply. also custumer care call always comes busy....
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Hank21 wrote
Dear @ajayt
To better assist you, I've created a support ticket via your registered email address, and escalated it to our support engineer to look into the issue.
The ticket ID is TKID230214959, please check your email box and ensure the support email is well received. Thanks!
Hi, thank for assigning support engineer,
but so far nothing is moving ahead ... can you just let us know if its a Router issue or everything is perfectly working but we are doing some wrong settings (we have given a log files and back up files)
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ajayt wrote
Infact I chose this router due to it has OPEN VPN but unfortunate nothing works...
I some time back tried using it as client using OpenVPN cloud but that also doesnt connect ....
so really dont know how much time am going to waste- planning to replace with better router which gives better support.
Regards,
AJAY T
I get to do what I need to do with the router now with some workaround, it doesn't go as quickly as I hoped, but there are major limitations that make it unsuitable as an enterprise router, I use it at home and it is almost unusable as home router too.
but I bought it with very low expectations so I guess I wasn't too disappointed, it was as expected from tp-link. they haven't managed to deliver a proper router to omada yet.
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Hello @ajayt ,
Sorry for any trouble caused!
Our senior engineer has received your feedback on the issue via email, they will continue to follow up with your case as soon as possible.
If you have any additional information, please feel free to reply to the support email whose case ID is TKID230214959.
Many thanks for your cooperation and patience.
Thank you for your valued update on the case.
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Hi, any progress with your problem? I still have the same problem after 6 months, did you get help from support?
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@shberge " I guess problem with VPN will be fixed in a month or two "
LOL...you must be new here. A lot of us have been waiting over a year for the VPN to be somewhat functional.
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Yes, it was a bit optimistic :-)
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hi, In-spite of discussion with support team, there is no result.
This router has limitation as of throughput of VPN.
shberge wrote
Hi, any progress with your problem? I still have the same problem after 6 months, did you get help from support?
so i have decided to go ahead with other FIREWALL like pfSENSE.
Regards,
AJAY
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@ajayt we/I do not know this router, we're on the R605v1 - and honestly, i do not understand why this company continues to release "quarter-baked" firmwares along with close to zero QA.
just wanted to add in my experience. we were gonna go with IPSec VPN(Server) as its the fastest - but guess what? it doesn't work. Had to go L2TP - yeah, it works, but at 5mbps. LOL.
all said, "we get what we pay for" any real hardware company would have a damn solution for "critical" fixes within weeks or a month. not here tho..
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