Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade

Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade

27 Reply
Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
3 weeks ago

  @RayBan91 

Hello,

 

You need to wait for Solla-topee to respond. He will guide you step by step to resolve the problem.

 

In my case, they sent me a new firmware version that fixed the issue, which will eventually be officially released (though I don’t know the exact timeline for that).

 

In the meantime, I suggest reviewing the previous exchanges in the thread for additional context and details.

 

Best Regards,

Roberto

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#22
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Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
3 weeks ago

  @RobertoT 

thank you for quick response :)

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#23
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Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
3 weeks ago

  @Solla-topee I Just received my C220 and immediately upgraded the firmware (my bad). Now the PTZ feature does not work in ONVIF and according to the thread here the beta firmware might solve this. Can you support me as well?

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#24
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Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
3 weeks ago

  @Islane   @RayBan91  

Hi,
For your reported issue, please refer to the post here.
Best Regards

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#25
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Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
3 weeks ago

  @Solla-topee hi, please push me new firmware on my Tapo C220. I sent mac addreses in direct message. 

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#26
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Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
Tuesday
Yesterday I sent you MAC addresses of my cameras as well, as I am having the same issues as other people in this thread.
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#27
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Re:Tapo C220 ONVIF-PTZ issue after OTA firmware upgrade
Thursday

  @sowiszcze 

Hi,
The new firmware has been pushed to your camera, please update it via the Tapo app and check if it helps.
Best Regards

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#28
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