H500 - SSD Problem
H500 - SSD Problem
Hello,
after some time, the H500 does not record anymore and the Harddisk is after a soft reboot not recognized anymore.
only after complete power on and off, it will work for some days again.
how can I diagnose this? I can kot find a way to get the log files for the H500
thanks and best regards
Florian
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joshatsail wrote
Adding to this thread.
soft reboot through app caused my HDD not to initialize.
This was a 2TB Toshiba Hard drive.
Unplugging and plugging back in the H500 brings it back to life. Seems to be a fw bug at this point. I was worried the drive bit the bullet at first.
Are you able to replicate this problem? Or is it a one-time thing?
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for anyone with the same problem
i have the h500 ( 1.1.2 ) - it stopped recording , storage was greyed out, and deleted all AI facial.
they then sent me a beta firmware, which bricked the device , so had to get a new one sent out.
theres a thread sepecfically for problems with the h500.
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yjun wrote
Upon checking, such unconventional hard drive connection methods are not mentioned in any resources of the Tapo H500 hub. Therefore, we cannot confirm whether this would be feasible, and we advise against trying it to prevent any potential issues in the future.
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Hi Wayne
I think I have just struck the same issue as others toniight after adding a Tapo D235 to my setup this afternoon
i have a 2Tb Silicon Power A55 SSD which has been running fine since 22 August. Aside from the D235, I have 5 C120's and 3 C325WB's connected. The C325's were constantly recording and all the rest were on motion detection. All have local SD cards but storage location is set to H500
As of tonight I can no longer see the SSD at all and the disk light does not come on.
Nothing I have done has brought it back to life. Taking the drive out and attaching to a sata adapter I can see the device in the device manager but not in Windows Explorer (don't know if this is expected though)
Please advise
Thanks
Darryl
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Seem like H500 is very unstable for now (especially for 24/7 recording). Guess i just stick to use Vigi NVR.
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