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Event Detection does no longer work after FW Upgrade

Event Detection does no longer work after FW Upgrade

Event Detection does no longer work after FW Upgrade
Event Detection does no longer work after FW Upgrade
2 weeks ago - last edited Thursday
Tags: #VIGI Camera #Firmware #Motion Detection
Model: VIGI C440  
Hardware Version: V2
Firmware Version: 2.2.1 Build 251218 Rel.67535n

Hi all

I'm running 3x C440 V2 connected to a synology nas. The event detection does no longer work after the firmware upgrade from presumably 2.0 to 2.2 and 2.2.1.

There was no change on the synology side. I've opened a ticket with support but that did not solve the problem.

 

I did

  • Factory reset
  • enable/disable the detections
  • Change sensitivity
  • Deleted / added zones (was full screen anyway before)

 

Non of the above did bring back the function. A downgrade of FW is not possible (or at least I have not figured out how).

 

Does anyone have the same or got it t

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#1
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1 Accepted Solution
Re:Event Detection does no longer work after FW Upgrade-Solution
Thursday - last edited Thursday

  @paark I've been instructed by the support to delete and add the camera again. 
I've done that last time and it did not work, this time I've added the camera under a new name and it did work.

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#4
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3 Reply
Re:Event Detection does no longer work after FW Upgrade
2 weeks ago - last edited 2 weeks ago

  @Alektrum I have the same problem after updated to 'vigi c340 2.0 2.2.1 build 251218 rel.66582n'. I use 4 Vigi C340 connected to a Synology NAS DS223. I have tried disabling, rebooting, and not yet factory resetting (not gonna try it now after reading your post). 

 

What happen to me is 1. no more event recording and 2. no more event marker one the timeline bar at the bottom of monitor center.

 

 

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#2
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Re:Event Detection does no longer work after FW Upgrade
a week ago

Hi  @Alektrum 

Thank you so much for taking the time to post the issue on the TP-Link community!

 

To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID260251437 please check your email box and ensure the support email is well received. Thanks!

 

Once the issue is addressed or resolved, welcome to update this topic thread with your solution to help others who may encounter the same issue as you did.

Many thanks for your great cooperation and patience!
 

Best Regards! >> Omada EAP Firmware Trial Available Here << >> Get the Latest Omada SDN Controller Releases Here << *Try filtering posts on each forum by Label of [Early Access]*
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#3
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Re:Event Detection does no longer work after FW Upgrade-Solution
Thursday - last edited Thursday

  @paark I've been instructed by the support to delete and add the camera again. 
I've done that last time and it did not work, this time I've added the camera under a new name and it did work.

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#4
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Replies: 3

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VIGI Camera Firmware Motion Detection
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