ES210X-M2 not showing I.P addresses when adopted in the software controller

ES210X-M2 not showing I.P addresses when adopted in the software controller

ES210X-M2 not showing I.P addresses when adopted in the software controller
ES210X-M2 not showing I.P addresses when adopted in the software controller
Friday
Model: ES210X-M2  
Hardware Version: V1
Firmware Version: 1.0.1 Build 20251128 Rel.41332

Good Day,

  I recently purchased an ES210X-M2 switch, upon adopting it in the software controller (windows based) I am unable to see the IP addresses with the devices connected to the switch. I only see their MAC addresses, if I leave the switch in standalone mode the IP addresses shows up fine but the topology is messed up. Does anyone know a fix for this or what the issue is?

 

I recently purchased this, if there's no fix I'll like to return it and get another one than can work.

 

My network is pretty simple: ER706W>SX3008F>ES210X-M2

 

Thanks.

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#1
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Re:ES210X-M2 not showing I.P addresses when adopted in the software controller
Friday

  @J_D_42 In controller mode, that feature is supported on Access Switches and above. You can find equivalent models here. 
Access | TP-Link

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#2
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Re:ES210X-M2 not showing I.P addresses when adopted in the software controller
Friday - last edited Friday

NeilR_M wrote

  @J_D_42 In controller mode, that feature is supported on Access Switches and above. You can find equivalent models here. 
Access | TP-Link

  @NeilR_M So I'm confused as to why this information isn't clearly stated, it would make a drastic input in decision making before purchase. It's also very silly to not have a feature like that which should be a standard feature, for a switch. Very poor on TP-link's part, so what am I supposed to do now with this switch? Can I return it? What's the procedure for this? Can this be rectified in a feature update?

 

Would this switch carry the feature? SG3210X-M2 or SG2210XMP-M2 or TL-SG2210MP?

 

Very confusing.

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Re:ES210X-M2 not showing I.P addresses when adopted in the software controller
Friday

  @J_D_42 I completely understand; it looks like we do have a feature comparison article for these devices, but I can pass some feedback along to clarify the wording on the feature table.

With regards to next steps, I would recommend returning and going with either of the options you listed, as both will support the feature you are looking for. As for whether or not it will be fixed in a future update, unfortunately, no, it appears to be a chipset limitation on the switches

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Re:ES210X-M2 not showing I.P addresses when adopted in the software controller
Friday - last edited Friday

NeilR_M wrote

  @J_D_42 I completely understand; it looks like we do have a feature comparison article for these devices, but I can pass some feedback along to clarify the wording on the feature table.

With regards to next steps, I would recommend returning and going with either of the options you listed, as both will support the feature you are looking for. As for whether or not it will be fixed in a future update, unfortunately, no, it appears to be a chipset limitation on the switches

  @NeilR_M 

Ok thanks for the feedback, in the comparison chart I am seeing this at the end:

 

PS: 1. Agile switch can't show client IP, unless client support and enable LLDP.

       2. The number of clients reported by the Agile switch to the Omada Controller is max 4/ports, if clients number exceeds this limit, it will not show at Controller client list.

 

can you explain a bit further? especially the ""Omada Controller is max 4/ports"

 

Is this the information that points out the capability of the client IP reporting: 

  • Access switches also support many other critical features missing from the Agile series, such as LACP (for link aggregation), MSTP (advanced spanning tree), Static Routing, DHCP Server/Relay, and IP Interfaces.

 

Also, this page: https://community.tp-link.com/en/business/forum/topic/845926

has different information to this page: https://store.omadanetworks.com/blogs/news/agile-switches-vs-access-switches-which-omada-switch-do-you-need

at the end of the table.

 

With this switch: SG2210XMP-M2, would i be able to have all ports show up when in use with their IP address information as well as the POE information in the controller?

 

Please clarify for better understanding.

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