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BUG: Wired devices appear offline

BUG: Wired devices appear offline

BUG: Wired devices appear offline
BUG: Wired devices appear offline
2026-08-01 11:44:27
Model: Omada Software Controller (Linux)  
Hardware Version:
Firmware Version: 6.3.0.32

Wired devices that are online and healthy are showing as offline in the controller

 

 

These three devices are all online with no issues, on the switch view the ports show as connected but with no client listed.

 

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#1
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4 Reply
Re:BUG: Wired devices appear offline
2026-08-02 11:04:09

  @Tescophil 

issue looks weird ，do you mind sharing a few details？

 

  1. What firmware version is your switch running?
  2. What’s your full topology like?
  3. Did anything specific trigger this? (reboot, upgrade, config change, etc.)
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#2
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Re:BUG: Wired devices appear offline
2026-08-07 06:22:54 - last edited 2026-08-07 06:23:15

Hi  @Tescophil 

Thanks for posting here.

Does the issue persist? 

 

We also released a newer version for software controller, you may update and see if it helps.

Omada_Network_Application_V6.3.0.x Pre-Release Firmware (Updated on 5th Aug, 2026)

 

 

 

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Get the Latest Firmware Releases for Omada Routers Here< >Experience the Latest Omada EAP Firmware< >Experience the Latest Omada Switch Firmware<
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#3
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Re:BUG: Wired devices appear offline
2026-08-07 08:32:16

  @WavJay 

 

Firmware is the latest 6.3.0.32

 

Its intermittent and started after this latest upgrade.

 

Topology is router to 24 port switch, 4 AP's and 2 8 port switches run off this with one more AP connected to one of the 8 port switches (all Omada managed)

 

 

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#4
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Re:BUG: Wired devices appear offline
3 weeks ago

  @Tescophil 

Thank you so much for taking the time to post the issue on the TP-Link community!
To better assist you, I've created a support ticket via your registered email address and escalated it to our support engineer to look into the issue. The ticket ID is TKID260823235. Please check your inbox and confirm that the support email was received. Thanks!
Once the issue is resolved, please update this thread with your solution to help others who may encounter the same problem.
Many thanks for your excellent cooperation and patience!

Wish you a happy life and smooth network usage!  >Get the Latest Omada SDN Controller Releases Here< >Get the Latest Firmware Releases for Omada Routers Here< >Experience the Latest Omada EAP Firmware< >Experience the Latest Omada Switch Firmware<
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#5
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