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Blocked Devices Disappearing off Client List

Blocked Devices Disappearing off Client List

Blocked Devices Disappearing off Client List
Blocked Devices Disappearing off Client List
3 weeks ago - last edited 3 weeks ago
Tags: #Controller
Model: Omada Software Controller (Linux)  
Hardware Version: V6
Firmware Version: 6.3.0.45

Hi Team,

 

I wanted submit a bug report for the "client" page on version 6.3.0.45 of the software controller. I've recently upgraded my controller to this version. Occasionally I use the feature to block clients which kick my kids off the WiFi. When doing that after upgrading I went to unblock the next morning and the clients did not show up in the clients list. I checked the "Blocked" tab, as well as the "All" tab and they were not there.

 

I ended up digging into the database a bit and found a possible issue. It seems the blocked clients were moved from the "client" collection in the omada database to a collection called "clientconfig". I'm not sure if this is intended, but the devices in the clientconfig collection were not visible in the Omada GUI.

 

I have solved the issue for myself by manually removing those clients from the clientconfig collection, reprovisioning my devices, and then reconnecting the clients to the network. I wanted to flag this issue as it makes the "block" feature a pain to use.

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#1
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2 Accepted Solutions
Re:Blocked Devices Disappearing off Client List-Solution
3 weeks ago - last edited 3 weeks ago

  @WindyBinDay 
 

Ok I was able to unblock it in a bizzarre way...

I enabled the logging for WI-FI login attempts :

 

GLOBAL VIEW -> SETTINGS -> HISTORY DATA RETENTION
Client History Retention - ENABLE

I made an attempt to login to wifi from my son's PC.


SITE VIEW -> LOGS -> EVENTS

[Failed]Piotrek failed to connect to AP 2 with SSID "Vasquez" on channel 1 because the user was blocked by MAC block/MAC Filter/Lock To AP.(16 times in the last minute)

 

When I clicked on "Lock to AP", a new client menu slided in from the right side with an option to UNBLOCK it.

 

I was able to connect to wifi afterwards

 

I think there is a UI mess in the new version of firmware.
-> blocked PC was not on the blocked list - why?

-> why "Lock to AP" link took me from the log to the menu of blocked client?

 

I tried to reproduce the bug 2nd time, but I couldn't

I use:
OC200 v1 with firmware 1.42.11 Build 20260904 Rel.26567

Recommended Solution
  1  
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#6
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Re:Blocked Devices Disappearing off Client List-Solution
3 weeks ago - last edited 3 weeks ago

 Hi, @WindyBinDay 

 

Our team has identified the root cause of this issue, and we plan to fix it in the next Controller pre-release for the forum trial. You can subscribe to this thread to stay informed about the latest Controller updates: Get the Latest Omada SDN Controller Releases Here - Subscribe for Updates - Business Community

Thank you for your attention.

Click Here to Get the Latest Omada SDN Controller Releases Get the Latest Firmware Releases for Omada Switches Here Get the Latest Firmware Releases for Omada Routers Here Experience the Latest Omada EAP Firmware
Recommended Solution
  1  
1
#8
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8 Reply
Re:Blocked Devices Disappearing off Client List
3 weeks ago

Hi,  @WindyBinDay 

 

Thank you for posting in the Business Networking Forum.

We were unable to reproduce the issue you reported in our local environment. To better assist you, we have created a support ticket using your registered email address. Please check your inbox for further details.

Click Here to Get the Latest Omada SDN Controller Releases Get the Latest Firmware Releases for Omada Switches Here Get the Latest Firmware Releases for Omada Routers Here Experience the Latest Omada EAP Firmware
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#2
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Re:Blocked Devices Disappearing off Client List
3 weeks ago
I have the same issue, could you please share some clues how to connect to omada db to remove the blockage?
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#3
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Re:Blocked Devices Disappearing off Client List
3 weeks ago

  @VasquezPL 
Hi,

Could you please let me know your Controller type and version? Did this issue start occurring after the controller upgrade?

If possible, please go to Global View > Settings > System Setting > System Logging, set the Logging Level Type to Custom, and select Debug for both Client and Others Info Logs (see attached screenshot for reference).

 

 

After that, please try to reproduce the issue and note the exact time when it occurs.

Click Here to Get the Latest Omada SDN Controller Releases Get the Latest Firmware Releases for Omada Switches Here Get the Latest Firmware Releases for Omada Routers Here Experience the Latest Omada EAP Firmware
  0  
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#4
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Re:Blocked Devices Disappearing off Client List
3 weeks ago - last edited 3 weeks ago

  @Nathan-TP 

my controller version is OC200 V1 - software:

6.3.0.45

 

I cannot replicate my problem. Now it works as a should

I blocked my laptop -> it has appeared in blocked device list as it should -> I could unblock it without any problems :(

 

Only my son's laptop is still blocked and not visible on the list.

 

Audit log:

 

Sep 12, 2026 11:33:39

xxx.yyy@gmail.com

Clients

Successful

Piotr-PC blocked successfully.

 

I also found an entry in the switch config:

 

mac address-table filtering c4:3d:1a:ce:ef:c8 vid 1

 

I was able to remove it through CLI fucntion.
SITE -> Network Config -> CLI Configuration -> Device CLI -> Create New Device CLI Profile

I put these two lines and applied

 

#
no mac address-table filtering c4:3d:1a:ce:ef:c8 vid 1

 

the entry in the switch config has vanished as expected, but son's laptop still cannot connect to the wifi :(

 

  0  
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#5
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Re:Blocked Devices Disappearing off Client List-Solution
3 weeks ago - last edited 3 weeks ago

  @WindyBinDay 
 

Ok I was able to unblock it in a bizzarre way...

I enabled the logging for WI-FI login attempts :

 

GLOBAL VIEW -> SETTINGS -> HISTORY DATA RETENTION
Client History Retention - ENABLE

I made an attempt to login to wifi from my son's PC.


SITE VIEW -> LOGS -> EVENTS

[Failed]Piotrek failed to connect to AP 2 with SSID "Vasquez" on channel 1 because the user was blocked by MAC block/MAC Filter/Lock To AP.(16 times in the last minute)

 

When I clicked on "Lock to AP", a new client menu slided in from the right side with an option to UNBLOCK it.

 

I was able to connect to wifi afterwards

 

I think there is a UI mess in the new version of firmware.
-> blocked PC was not on the blocked list - why?

-> why "Lock to AP" link took me from the log to the menu of blocked client?

 

I tried to reproduce the bug 2nd time, but I couldn't

I use:
OC200 v1 with firmware 1.42.11 Build 20260904 Rel.26567

Recommended Solution
  1  
1
#6
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Re:Blocked Devices Disappearing off Client List
3 weeks ago - last edited 3 weeks ago

Hi,  @VasquezPL 

Thank you very much for your sharing.

 

I have marked your post as the recommended solution so that other users can easily find it. Additionally, our team has already identified the root cause of this issue, and we plan to fix it in the second pre-release of the Controller for the forum trial. Please stay tuned for future updates.

 

Click Here to Get the Latest Omada SDN Controller Releases Get the Latest Firmware Releases for Omada Switches Here Get the Latest Firmware Releases for Omada Routers Here Experience the Latest Omada EAP Firmware
  1  
1
#7
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Re:Blocked Devices Disappearing off Client List-Solution
3 weeks ago - last edited 3 weeks ago

 Hi, @WindyBinDay 

 

Our team has identified the root cause of this issue, and we plan to fix it in the next Controller pre-release for the forum trial. You can subscribe to this thread to stay informed about the latest Controller updates: Get the Latest Omada SDN Controller Releases Here - Subscribe for Updates - Business Community

Thank you for your attention.

Click Here to Get the Latest Omada SDN Controller Releases Get the Latest Firmware Releases for Omada Switches Here Get the Latest Firmware Releases for Omada Routers Here Experience the Latest Omada EAP Firmware
Recommended Solution
  1  
1
#8
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Re:Blocked Devices Disappearing off Client List
2 weeks ago

 Hi, @WindyBinDay 

 

We have released the second trail version of the Software Controller: Omada_Network_Application_V6.3.0.1xx Pre-Release Firmware (Updated on Sep 18th, 2026) - Business Community 

Please try upgrading to this version and check if the issue still persists.If the issue continues, please feel free to leave your feedback in that thread, and our team will follow up accordingly.

Click Here to Get the Latest Omada SDN Controller Releases Get the Latest Firmware Releases for Omada Switches Here Get the Latest Firmware Releases for Omada Routers Here Experience the Latest Omada EAP Firmware
  0  
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#9
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