3G/4G Routers/MiFi
This Article Applies to: LTE Gateway and 3G/4G Routers Issue Description/Phenomenon: Some customers may report that they can see the received SMS message numbers on the LTE router web interface Basic
SMSOfficialHighlighted Thread
11Helpful
11944Views
TroubleshootingLTE keeps disconnecting
This Article Applies to: All 4G LTE Routers Issue Description/Phenomenon: Some customers might experience interruptions or disconnections with their 4G LTE routers, their phones or laptops can connect
OfficialHighlighted ThreadNetwork Connectivity
40Helpful
20656Views
This article applied to: All TP-Link 4G Routers Problem Description: Some Indian users reported that they cannot send or receive any SMS with Jio SIM on the LTE routers while it is perfectly working w
SMSOfficialHighlighted Thread
12Helpful
5922Views
TroubleshootingSIM Card not Found?
This Article Applies to: All 4G LTE Routers Issue Description/Phenomenon: Customers may find that the SIM Card Status displays a 'NO SIM card detected' error (pictures as below) when they inserted the
OfficialHighlighted Thread
95Helpful
46166Views
SolutionSIM card is detected but network type shows "No Service" with Italy Tiscali or Fastweb SIM card
This Article Applies to: All LTE Gateway Routers and MiFi devices Issue Description/Phenomenon When inserting a Tiscali or Fastweb mobile SIM card into the 4G device, SIM card is detected but network
OfficialNetwork Connectivity
0Helpful
3197Views
What is Carrier Aggregation? Carrier Aggregation is a key technology in LTE-Advanced system (also called 4G+). In order to meet the requirements of single user peak rate and system capacity improvemen
Carrier AggregationBand SelectionOfficial
By
Sunshine
Sunshine2Helpful
2208Views
This Article Applies to: All TP-Link Mi-Fi devices Issue Description/Phenomenon Some customer reported that their product label with default wireless password is damaged and cannot recognize the passw
OfficialWiFi Settings
By
Sunshine
Sunshine0Helpful
450Views
This Article Applies to: LTE Gateway Router, Deco 4G/5G products Issue Description/Phenomenon Under Wireless Router mode, if you enable 3G/4G Backup and insert a working SIM card, normally it will use
Official3G/4G Backup
4Helpful
1282Views
TroubleshootingNo internet service on LTE Gateway Router
This Article applied to: All LTE Gateway Routers Troubleshooting suggestions: Case 1. No SIM card or No SIM card detected Please refer to this link: [Troubleshooting] SIM Card not Found? Case 2. SIM C
OfficialHighlighted ThreadNetwork Connectivity
19Helpful
9510Views
The local SIM providers may aperiodically update the profile for users connecting to their network, or there are new SIM providers, which will require users to update or add the profile settings on th
Highlighted ThreadOfficial
6Helpful
3259Views