Nc450 connected to wifi but app cant find camera
Nc450 connected to wifi but app cant find camera
Nc450 connected to wifi but app cant find camera
2018-03-07 07:36:54
Model :

Hardware Version :

Firmware Version :

ISP :

Hi all, My Camera was working fine but internet went down for a few days when it came back camera was no longer working. I’ve tried resetting but doesn’t work. Camera appears to connect to router (solid green light) both wirelessly and with ethernet cable but the app cannot find the camera, i’ve tried removing the app and reinstalling, also tried removing the camera and trying to find it again. Any ideas how to fix this?Thanks
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#1
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19 Replies
Re:Nc450 connected to wifi but app cant find camera
2018-03-07 16:44:49
is your smart phone connected to the same router which your camera is connected to?
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#2
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Re:Nc450 connected to wifi but app cant find camera
2018-03-07 19:59:52
yes, connected and standing right beside It. Tried with camera Ethernet connected and wifi connected.
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#3
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Re:Nc450 connected to wifi but app cant find camera
2018-03-08 16:22:23
You tried factory reset the cam? Also you can configure it through web interface.
https://www.tp-link.com/en/faq-820.html

Or update firmware
https://www.tp-link.com/en/faq-1972.html
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#4
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Re:Nc450 connected to wifi but app cant find camera
2018-03-08 16:40:16
no, I haven't tried that, just holding the WPS button at the back. I will try that his evening, thanks
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Re:Nc450 connected to wifi but app cant find camera
2018-03-10 00:29:52
Hi Alanmorr,

How did the factory reset work out for you?

Regards
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#6
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Re:Nc450 connected to wifi but app cant find camera
2018-03-11 03:30:44
I've tried both factory reset and updating firmware but neither work, app still cant find the camera, have I got a dud camera or is there anything else I can try?

Camera worked through web interface so isn't completely broken.
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#7
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Re:Nc450 connected to wifi but app cant find camera
2018-03-12 22:12:37
any ideas guys?
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#8
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Re:Nc450 connected to wifi but app cant find camera
2018-03-14 09:38:25
Re install the camera app or update it. Make sure your phone connects to the same home network (same band, no guest network) , no AP isolation or filtering on your router.
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#9
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Re:Nc450 connected to wifi but app cant find camera
2018-03-14 17:28:11
Hi Anton, I've reinstalled
the App also, and tried It on different devices but still won't pick up the camera when Its searching for It, all are on the same wifi network
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#10
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Re:Nc450 connected to wifi but app cant find camera
2018-03-15 09:22:44
Hey, contact tplink support to figure it out. I dont know what could be the cause.
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#11
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