White Noise sound only - NC450

White Noise sound only - NC450
White Noise sound only - NC450
2018-10-09 07:19:06
Model :

Hardware Version :

Firmware Version :

ISP :

Hi,

RE: NC450

I'm receiving 'white noise' sounds when remote connecting via the TP-LINK camera app from my Android phone, and no other sound (no sounds in the vicinity of the camera).

This only began about 3 weeks ago.

I first noticed it because i was getting constant 'sound detected' app notifications when there was not actually any physical noise in the vicinity of the camera - the 'white noise' of the camera was causing the notifications.

I have tried rebooting the camera, disconnecting it and leaving it for 10 minutes, uninstalling the app on my phone, i even bought a new modem and reconnected that (not due to this reason, but shows that it's not a network issue).

Any help would be greatly appreciated.

Camera Info

Model Number: NC450
Hardware Version: 2.0
Firmware Version: 1.4.1

Me Info (app)

Version: 3.1.5 (up to date)

Gold Coast, Australia
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Re:White Noise sound only - NC450
2019-05-29 12:54:56

could you fix it? I have the same issue. im going to try flashing the very same firmware it has (since it has the latest)

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Re:Re:White Noise sound only - NC450
2019-05-30 02:27:31

Hi,

 

Recently, there is no such reported by our customers, you can update the firmware first to give it a go; 

 

If there is something wrong, just come back to us and the we will follow up and try to fix it. 

 

Good day. 

 

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