IOS Devices dropping connection

Re:Re:Re:Re:Re:Re:Re:IOS Devices dropping connection
2018-12-13 11:02:35

So you have a SSID with no auth and a portal with no auth and the ipad stays connected?

 

Is it an out of the box setup?


Ed

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#12
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Re:Re:Re:Re:Re:Re:Re:Re:IOS Devices dropping connection
2018-12-13 11:49:53

Hi All,

 

UPDATE: Did a Network Settings Reset on both iPhone and iPad and it is now holding a stable connection. Seems to be an iOS thing.

 

Thanks for everyone's input.

Ed

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#13
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Re:Re:Re:Re:Re:Re:Re:IOS Devices dropping connection
2018-12-17 05:44:06
you said as long as you enable portal, the client will drop connection,yes? Only the iPhone devices will drop connection? If you disable portal, the client devces will have a good connection?
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#14
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Re:Re:Re:Re:Re:Re:Re:Re:IOS Devices dropping connection
2018-12-18 21:41:12

It is hit and miss. Seems worse on an open connection. A SSID with security seems ok.

 

If you Google it though seems to be a common issue Same behaviour on Unifi access point 

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#15
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Re:IOS Devices dropping connection
2018-12-29 03:07:39

I have the same problem, last week I installed a network with 10 antennas EAP225 V3 firmware 2.4.0 Build 20181121 Rel. 55897 Omada 3.0.2, I have on average approximately 44 connected devices, IphoneX, Iphone 10, Iphone 8, Ipad Pro, Ipad Mini, Macbook and etc ... and the network disconnects and reconnects only after I open the screen, but in samsung, dell and etc ... it works normally, I disabled the functions, enabled the functions on demand and the problem persists, I do not know anymore what to do, I'm thinking of doing a downgrade of the firmware to see be resolves. If anyone has a tip, I will thank you very much.

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#16
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Re:IOS Devices dropping connection
2019-05-25 14:26:58

Hello all,

 

We had this issue across multiple sites and using different types of APs.

The main issue is with how the IOS handles the battery saving features.

 

The solution that worked with us was to :

1) Make sure on the ios device "auto login" is enabled on our SSID

2) Open the WiFi and close the 3g/4g

3) Restart the IOS device

4) Once it is up, keep pressing the home button plus the power button till you have the apple logo.

 

 

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#18
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