Cloud Error only on one plug

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Cloud Error only on one plug

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Cloud Error only on one plug
Cloud Error only on one plug
2019-01-30 10:02:02

Hello

 

I have 3 HS110 plugs tow wit firmware w 1.2.5 and hardware 1.0. One of then are not working remotely. I have tried oppgrading firmware and deleting and resting . No luck.

When i press remote control buttom in app message is Cloud Error. Alle other divices working remotly.  Enny tips ?

 

Br

 

kjetil

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#1
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6 Reply
Re:Cloud Error only on one plug
2019-01-31 02:38:58

I am having the same issue. Anyone know of a fix? Thanks

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#2
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Re:Re:Cloud Error only on one plug
2019-02-02 15:51:40

Same Here, „cloud error“ on only one device. Still no fix available?🤨

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#3
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Re:Cloud Error only on one plug
2019-11-17 20:33:34
Same problem🤯
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#5
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Re:Cloud Error only on one plug
2019-11-20 08:39:45

@Ramez77 

 

What is the model number of your device? 

 

What is the error message you saw? Please show us a picture. 

 

Does it affect the actual performance of the smart home device? 

 

Good day. 

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#6
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Re:Cloud Error only on one plug
2020-12-07 22:25:55

@Kevin_Z this is the problem. Only works in my house. If I turn off Wi-Fi and try via network internet out of my house nothing works

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#7
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Re:Cloud Error only on one plug
2020-12-09 02:18:53

@FranciscoMacedo 

Hi,

It might be related to the incorrect MAC address and could you please also tell me the MAC address on the product label?

--a picture of the bottom label would be highly appreciated.

By the way, could you please send me a private message about what is your Kasa account?

 

Thank you very much.

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#8
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