Home Network Community > Wi-Fi Routers > There is no internet access when router Archer C5400 configured for IPTV
< Wi-Fi Routers

There is no internet access when router Archer C5400 configured for IPTV

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

There is no internet access when router Archer C5400 configured for IPTV

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
There is no internet access when router Archer C5400 configured for IPTV
There is no internet access when router Archer C5400 configured for IPTV
2019-03-18 06:11:12 - last edited 2019-03-19 02:25:31
Model: Archer C5400X  
Hardware Version: V2
Firmware Version: 1.2.2 Build 20170912 rel.56240

Hi! When I tried to configure Archer C5400 (not in drop-down list) I met a problem: on the tab for Custom IPTV settings I need to fill boxes for Internet VLAN ID, VoIP VLAN ID, IPTV VLAN ID. When I fill all boxes IPTV is working, but there is no Internet access. When I setting Mode to Bridge no IPTV but Internet is OK. IS provider says that I should fill only IPTV VLAN ID box with value 35 and leave all other boxes empty, but it is impossible - I can't save page with unfilled boxes. Previously I had router D-Link Dir-300 supplied by IS provider and for Dir-300 it was only necessary to enter IPTV VLAN ID, QoS, tagged and untagged ports.

Is there is any way to solve this problem? Please, answer me.

By the way I am in Chisinau, Republic of Moldova and my IS provider is Moldtelecom.

  0      
 
  0      
 
#1
Options
1 Accepted Solution
Re:There is no internet access when router Archer C5400 configured for IPTV-Solution
2019-03-18 15:36:17 - last edited 2019-03-19 02:25:31

Thank you to all!

Internet is OK and IPTV is running with the settings below

Recommended Solution
  0  
  0  
#6
Options
6 Reply
Re:There is no internet access when router Archer C5400 configured for IPTV
2019-03-18 07:28:07

Hello,

 

Please enable IPTV and choose custom mode and then enter the IPTV VLAN ID and enable the 802.1Q tag. For internet VLAN ID and VOIP VLAN ID, you can leave them empty. 

 

After that, click save and check whether you can access internet. 

 

Any updates please let me know.

 

Wish you good luck. 

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!
  0  
  0  
#2
Options
Re:Re:There is no internet access when router Archer C5400 configured for IPTV
2019-03-18 07:58:00

Thank you, but it does not help.

Please, find attached screenshot. Router does not allowe save without filling boxes for Internet VLAN ID and VoIP Vlan ID

  0  
  0  
#3
Options
Re:Re:Re:There is no internet access when router Archer C5400 configured for IPTV
2019-03-18 09:50:43

Hi Buddy,

 

It seems your Internet service provider only allow the TAG on IPTV port.

Try to set a random VLAN for Internet port but uncheck "802.1Q Tag". I think it means no vlan tag in Internet port.

  1  
  1  
#4
Options
Re:Re:Re:There is no internet access when router Archer C5400 configured for IPTV
2019-03-18 11:35:09 - last edited 2019-03-19 02:27:54

Hello,

 

Please create a VLAN ID for internet/VOIP randomly, like 10, 20; meanwhile please try to uncheck the 802.1Q tag to give it a go.

 

Besides, you can enable it to do a comparison analysis if there is still no internet with it disabled.

 

Any updates, just let us know.

 

Good day. 

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!
  1  
  1  
#5
Options
Re:There is no internet access when router Archer C5400 configured for IPTV-Solution
2019-03-18 15:36:17 - last edited 2019-03-19 02:25:31

Thank you to all!

Internet is OK and IPTV is running with the settings below

Recommended Solution
  0  
  0  
#6
Options
Re:Re:There is no internet access when router Archer C5400 configured for IPTV
2019-03-19 00:48:43

Hi, thanks for your feedback. Glad to hear that it works finally.

 

If need any further help, just let us know.

 

Nice day. 

TP-Link Annual Community Survey | Help Shape Our Community Throughout 2024!
  0  
  0  
#7
Options

Information

Helpful: 0

Views: 1801

Replies: 6

Related Articles
Tapo app does not work when there is no internet
1171 5
No iinternet access but there is internet access
495 0
No internet access when connected to OpenVPN
18307 1
no Internet when connecting to Access Point
11269 0
The deco is already Color Green But there is No internet
97 0
No interner when setting up router
511 0
About Us
Press
Copyright © TP-LINK CORPORATION PTE. LTD. All rights reserved.