cannot reach https site
cannot reach https site
cannot reach https site
2019-04-13 16:12:47 - last edited 2019-04-18 01:41:53
Model: Deco P7
Hardware Version: V1
Firmware Version: 1.2.0

Strange issue here!

There is (at least) 1 website (https website for the school of one of the kids) which I cannot reach from within the deco P7 network.

Tried all the available devices (Mac, Windows, IOS and Android).

When I open a VPN connection to the office it suddenly works.

I have tried switching of parental control, anti-virus, ip v6 and the guest network, doesnt help.

What could this be?

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#1
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1 Accepted Solution
Re:cannot reach https site-Solution
2019-04-15 09:58:28 - last edited 2019-04-18 01:41:53

Hi,

 

It is suggested to change the DNS on deco app first. About how to change the DNS, please check:

https://www.tp-link.com/en/support/faq/1855/

 

Please change the DNS manually to 8.8.8.8 and 8.8.4.4.

 

If possible, please remove Deco from the front end device, and connect a PC directly to the front end device and see if you have the same issue.

 

If that does not work, please let us know what are these websites you have problem with. And tell us the model number of your front end device.

 

Good day!

Best Solution
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#2
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5 Replies
Re:cannot reach https site-Solution
2019-04-15 09:58:28 - last edited 2019-04-18 01:41:53

Hi,

 

It is suggested to change the DNS on deco app first. About how to change the DNS, please check:

https://www.tp-link.com/en/support/faq/1855/

 

Please change the DNS manually to 8.8.8.8 and 8.8.4.4.

 

If possible, please remove Deco from the front end device, and connect a PC directly to the front end device and see if you have the same issue.

 

If that does not work, please let us know what are these websites you have problem with. And tell us the model number of your front end device.

 

Good day!

Best Solution
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#2
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Re:Re:cannot reach https site
2019-04-15 20:51:10
Dear Kevin, Thanks for your help. I will try and let you know if it works,
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#3
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Re:Re:Re:cannot reach https site
2019-04-17 05:54:52

Hi,

 

No problem. Let me know if you need any further help.

 

Good day!

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Re:Re:Re:Re:cannot reach https site
2019-04-17 18:08:51
It works! Thanks a lot!
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#5
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Re:Re:Re:Re:Re:cannot reach https site
2019-04-18 01:41:19

Wow, great to know that. Congrats. 

 

Thanks for your feedback as well.

 

Please do not hesitate to contact us if need any further help.

 

Good day. 

 

FransBas wrote

It works! Thanks a lot!

 

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#6
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