Certain devices cannot connect to the internet (Archer VR1600v)

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Re:Re:Re:Re:Re:Re:Re:Re:Certain devices cannot connect to the internet (Archer VR1600v)
2019-07-17 11:59:55

@sheramil @IanC 

 

When the issue happened, please login to the web interface of VR1600v and take a full screenshot of the status page. 

 

Meanwhile, what is the bandwidth you paid for ISP, including download and upload speed. 

 

 

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#22
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Certain devices cannot connect to the internet (Archer VR1600v)
2019-07-17 13:12:07 - last edited 2019-07-18 03:27:40

Kevin_Z wrote

@sheramil @IanC 

 

When the issue happened, please login to the web interface of VR1600v and take a full screenshot of the status page. 

 

Meanwhile, what is the bandwidth you paid for ISP, including download and upload speed. 

 

 

 

bandwidth is Australian National Broadband Fibre to the Curb, which is 42.6MB/s download, and i presume about 1/10 of that upload.

 

these screenshots are from an android pad; unfortunately, firefox on android doesn't allow scrolling within the modem's status pages - this is the best i could get.

 

File:
Screenshot_20190718-131925_Firefox.jpgDownload
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#23
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Certain devices cannot connect to the internet (Archer VR1600v)
2019-07-18 03:28:28

this is the lan settings page.

File:
Screenshot_20190718-131944_Firefox.jpgDownload
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#24
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Certain devices cannot connect to the internet (Archer VR1600v)
2019-07-30 01:03:28

Just an update.

For the last 2 weeks my system has been working well.

The nominal download speed is 50MBps.

The measured (at 6pm on a Tuesday):

download 47.4 MBps

Upload 18.1 MBps

ping time 9 mS

 

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#25
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Certain devices cannot connect to the internet (Archer VR1600v)
2019-07-30 05:56:15

@sheramil 

 

Thanks for your reply. From the pic attached, the Archer VR1600v works in wireless router mode. 

 

When the desktop hard to access the web UI or get internet, please click here to check the IP and gateway of your desktop. And try to ping the gateway of the VR1600v which is 192.168.1.1. 

 

Besides, try to reserve an IP address for the desktop on the web UI of the Archer VR1600v to give it a go. 

 

Any updates, please let us know. 

 

 

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#26
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Certain devices cannot connect to the internet (Archer VR1600v)
2019-07-30 05:57:49

@lanC   

 

Thanks for your reply, glad to hear that it has been working well in the past 2 weeks.

 

You can keep an eye on it, any further problem, do not hesitate to contact us.

 

 

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#27
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Certain devices cannot connect to the internet (Archer VR1600v)
2019-07-30 06:21:38

i have a desktop gadhet from the "8gadgetpack" collection called Network Monitor II that shows ext. IP, DNS, usage, etc. if i start my machine and it doesn't report a valid external IP, the modem hasn't noticed my computer and i have to restart.

 

when it didn't work, i tried pinging:

 

 

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#28
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Certain devices cannot connect to the internet (Archer VR1600v)
2019-08-06 08:13:24

sorry to repsond late.

 

It failed to ping google.com, and no internet access; 

 

At that time, did it obtain valid IP address and gateway from the VR1600v? 

 

Can it ping the gateway of the Archer VR1600v instead? Which is 192.168.1.1 by default. 

Note: Please show us a screenshot of it. 

 

Meanwhile, any suggestion from the tech support of this specific device which has the current issue?

 

Thanks in advance. 

 

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#29
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Certain devices cannot connect to the internet (Archer VR1600v)
2019-08-07 00:49:39

More on this problem.

Attached is a text file describing the ping and VR1600v webpage responses.

Basically ping shows loss of packets to 192.168.1.1 and other external addresses.

Some of the external addresses were not resolved from text to IP addresses.

The VR1600v webpage - basic initially showed no internet connection.

The Advanced webpage was only partially displayed..

Rebooting both the PC and VR1600v did not help.

The problem comes and goes on a relatively short time frame (10's  of minutes).

 

File:
LOC 20190807 0945.txtDownload
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#30
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Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Re:Certain devices cannot connect to the internet (Archer VR1600v)
2019-08-08 01:51:26

> It failed to ping google.com, and no internet access; 

>

> At that time, did it obtain valid IP address and gateway from the VR1600v? 

 

 

no.

 

 

> Can it ping the gateway of the Archer VR1600v instead? Which is 192.168.1.1 by default. 

> Note: Please show us a screenshot of it.

 

 

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#31
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