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Help!! I can't configure the VR2800V for the cordless phone

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Help!! I can't configure the VR2800V for the cordless phone

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Help!! I can't configure the VR2800V for the cordless phone
Help!! I can't configure the VR2800V for the cordless phone
2019-04-17 06:22:45 - last edited 2019-04-19 02:12:23
Model: Archer VR2800  
Hardware Version: V1
Firmware Version: Archer_VR2800v(IT)_V1_190115

I bought an Ancher vr2800V from an Ebay store in Germany so as to replace it in the old AncherVR2800 because I changed the system at home, I switched from ADSL to VDSL and I have a cordless phone.
I got the router, I changed the language from the home screen, I updated the firmware with the latest Italian version as indicated by the guide.
Now I have 2 problems:
the first problem is that they appear on the background of any modem screen of the type (test only).
The second most important when I go to set the parameters of the phone (Provider TELECOM ITALIA - TIM) as it says from specification always on the site the screen is not the same, that is all the items of "Internet Configuration and Telephony with TIM in FR technology (VDSL, FTTC or FTTS) "they do not appear to me, I have connected the cordless but I can only hear a fixed tone, I can dial the telephone number but then the busy signal returns.
I kindly ask you for help because I spent some money and I can't get the modem / router to work properly.
I'm italian.
Thanks to everyone in advance
Paul

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#1
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Re:Help!! I can't configure the VR2800V for the cordless phone
2019-04-17 07:46:13 - last edited 2019-04-19 02:12:23

Hi,

 

Here is the faq about how to configure telephony on the modem:

https://www.tp-link.com/en/support/faq/2020/

 

Did you contact our local support before?

Italy

For Private Users

Tel:
+39 (02) 92392214
Service Time:
9:00 AM to1:00PM & 2:00PM to 6:00PM, Monday to Friday.
Support E-mail:
support.it@tp-link.com
Info E-mail:
info.it@tp-link.com
 
If you have contacted them and you are suggested to contact us, could you please send us a screenshot on the telephony where there shows the settings and "test only"? And what is the current hardware and firmware version of your modem router? It can be found on advanced--system tools--firmware upgrade page.
 
Good day！
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#2
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Re:Re:Help!! I can't configure the VR2800V for the cordless phone
2019-04-18 11:42:55 - last edited 2019-04-19 02:12:23

I managed to make the phone work, but the tone is now continuous that deco parameters change so that it becomes alternated as before?
Thank you
Paul

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#3
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Re:Re:Re:Help!! I can't configure the VR2800V for the cordless phone
2019-04-19 06:20:37

Hi,

 

First, test only means that the current firmware is non-official one. May I know where did you download the firmware and install it? If possible, please show us a download link.

 

Meanwhile, for the Telephony function, please show us a screenshot of the settings page so that we can do further analysis. 

 

Good day. 

 

 

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#4
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Re:Help!! I can't configure the VR2800V for the cordless phone
2019-05-01 09:31:59 - last edited 2019-05-05 11:05:05

As said the phone now works.
however, the signal is continuous TUUUUUUUUUUUUUU and not alternating TU---TU---TU---TU

forgive me for the example fot TU--TU--

 

Link download firmware

https://www.tp-link.com/it/support/download/archer-vr2800v/#Firmware

 

 

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#5
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Re:Re:Help!! I can't configure the VR2800V for the cordless phone
2019-05-06 06:31:47

Hi,

 

Glad to hear that the phone works. While what do you mean by the signal is continuous TUUUUUUUUUUUUUU and not alternating TU---TU---TU---TU?

 

Does the signal means the wireless signal or it is related to the phone?

 

Please provide us more detailed information; More details will be better; 

 

Thanks in advance, and have a nice day. 

 

 

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#6
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Re:Re:Re:Help!! I can't configure the VR2800V for the cordless phone
2019-05-06 08:10:25 - last edited 2019-05-06 08:37:29

Hello and thank you for your kind reply.
The phones here in Italy before dialing a number emit a signal that is (Tu-Tuuu ..... Tu-Tuuu ..... Tu-Tuuu ..... Tu-Tuuu .....).
Since I installed the signal in the modem before dialing the telephone number you hear from the voip phone it has changed to (Tuuuuuuuuuuuuuuuuuuuu).
Is it possible to restore it as above? (Tu-tuuu..... Tu-tuuu..... Tu-tuuu..... Tu-tuuu.....).
Thank you very much
Paul

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#7
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Re:Re:Re:Re:Help!! I can't configure the VR2800V for the cordless phone
2019-05-10 11:09:41

Hi,

 

I'm afraid that there is no way to restore the signal.

 

While cause it does not affect the performance of the VOIP function, you may let it go. 

 

Have a nice day. 

 

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#8
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Re:Re:Re:Re:Re:Help!! I can't configure the VR2800V for the cordless phone
2019-05-10 12:16:29

OK
Thank you

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#9
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Re:Re:Re:Re:Re:Re:Help!! I can't configure the VR2800V for the cordless phone
2019-05-14 02:57:25

Hi, you are most welcome.

 

If need any further help, just let us know.

 

Good day.

filpa wrote

OK
Thank you

 

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#10
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