Deco M5 - Unable to connect for Astro Decoder & Xiaomi Camera
Deco M5 - Unable to connect for Astro Decoder & Xiaomi Camera
Deco M5 - Unable to connect for Astro Decoder & Xiaomi Camera
2019-05-13 03:21:57
Model: Deco M5
Hardware Version: V1
Firmware Version: 1.2.8

I just bought the Deco M5 last friday and managed to setup the device. Unfortunately, encounter the issue which is the router doesn't allow Astro Decoder to connect via WiFi and Xiaomi camera as well. Astro and Xiaomi able to find the SSID, unfortunately that while enter the correct password for the SSID. it won't be allow to connect it and giving the IP address. Then both device will be keep appear to enter the WiFi. End up, the Deco can only become AP instead of full router. Basically, the deco M5 having so much problem with your software and issue. It need to be quickly resolve, likewise better don't sell it to market. I will be go more forum to complain about TP-LInk device which having so much problem and the helpdesk unable to resolve and push the issue to other device which is so unprofessional. 

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#1
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5 Replies
Re:Deco M5 - Unable to connect for Astro Decoder & Xiaomi Camera
2019-05-14 08:27:49

Hi,

 

What about other wireless devices? Are they able to join the network? 

 

Below are some suggestions you can give it a shot.

 

1. Please set QoS as standard. Open Deco app, go to more-Qos.
2. Please clear all high priority. In QoS page you can see device priority, click high priority and then you can clear them.

3. Try to disable fast roaming.

 

Meanwhile, you mentioned that there are some problem with the software and issue, could you please give us more details so that we can work on it and try to fix it. 

 

May it help and have a nice day.

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#2
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Re:Deco M5 - Unable to connect for Astro Decoder & Xiaomi Camera
2019-05-17 15:03:14

For the xiaomi camera, did you try to turn off 5ghz? It worked on my end, i was able to connect all the xiaomi camera.

 

However for the Astro decoder, i am having the same problem, cant connect at all.

 

There is no device are set as high priority, fast roaming are disabled. Please advice on how to solve this problem.Thanks

 

 

Harmon wrote

I just bought the Deco M5 last friday and managed to setup the device. Unfortunately, encounter the issue which is the router doesn't allow Astro Decoder to connect via WiFi and Xiaomi camera as well. Astro and Xiaomi able to find the SSID, unfortunately that while enter the correct password for the SSID. it won't be allow to connect it and giving the IP address. Then both device will be keep appear to enter the WiFi. End up, the Deco can only become AP instead of full router. Basically, the deco M5 having so much problem with your software and issue. It need to be quickly resolve, likewise better don't sell it to market. I will be go more forum to complain about TP-LInk device which having so much problem and the helpdesk unable to resolve and push the issue to other device which is so unprofessional. 

 

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#3
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Re:Re:Deco M5 - Unable to connect for Astro Decoder & Xiaomi Camera
2019-05-20 00:44:39

Hi,

 

Are you able to connect the Astro decoder to the guest network? 

 

Meanwhile, with it connects to the host wifi, is there any error message? Have you ever contacted their tech support to get some specific help cause they are more professional about their products?

 

Have a nice day. 

 

yusheng wrote

For the xiaomi camera, did you try to turn off 5ghz? It worked on my end, i was able to connect all the xiaomi camera.

 

However for the Astro decoder, i am having the same problem, cant connect at all.

 

There is no device are set as high priority, fast roaming are disabled. Please advice on how to solve this problem.Thanks

 

 

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#4
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Re:Re:Re:Deco M5 - Unable to connect for Astro Decoder & Xiaomi Camera
2019-05-20 03:34:35 - last edited 2019-05-20 03:34:51

Yes i have created a guest network for it, but still have problem connecting. It says that please configure the router to accept this connection.

 

Previously, i don't have any problem for my astro decoder to connecting to wifi. I tried to connect it to my hotspot from my phone and has no problem connecting to both 2.4ghz and 5ghz channel. So i guess this has eliminate the problem is coming from the decoder itself.

 

Just that it is unable to connect to deco m5 wifi

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#5
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Re:Re:Re:Re:Deco M5 - Unable to connect for Astro Decoder & Xiaomi Camera
2019-05-20 07:19:45

Hi,

 

Thanks for your valued reply.

 

May I know the model number of the Astro decoder?

 

Meanwhile, it is suggested to disable the anti-virus feature on the Deco app and give it a go. 

 

Any updates, please let me know.

 

Good day. 

yusheng wrote

Yes i have created a guest network for it, but still have problem connecting. It says that please configure the router to accept this connection.

 

Previously, i don't have any problem for my astro decoder to connecting to wifi. I tried to connect it to my hotspot from my phone and has no problem connecting to both 2.4ghz and 5ghz channel. So i guess this has eliminate the problem is coming from the decoder itself.

 

Just that it is unable to connect to deco m5 wifi

 

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#6
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