Deco P7 drops internet connection several times a week

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Deco P7 drops internet connection several times a week

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
39 Reply
Re:Deco P7 drops internet connection several times a week
2019-12-05 01:43:33

@mee1123123 

 

Sorry to respond late; to locate this issue and figure it out, we would like to follow up your case via email. 

 

You can check your inbox. 

 

For others who have the same issue, we will grab one case to do further analysis, any updates, we will keep you posted. 

 

Good day. 

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#23
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Re:Deco P7 drops internet connection several times a week
2019-12-05 01:53:57

@MarcoBurgers 

 

Does the specific Deco affect the whole network connection? 

 

Have you ever tried to swap the locations of the slave Decos to verify whether it is the specific Deco or the network environment? 

 

You can switch the slave Deco to main Deco to give it a go. 

 

Besides, when you lost connection, check the IP addresses of Deco units on the app, and connect your computer to Deco to ping their IP addresses. Please show us the results. 

 

In the meantime, try to ping the gateway of the experia box. 

 

Thanks in advance. 

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#24
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Re:Deco P7 drops internet connection several times a week
2019-12-05 07:52:06

@Kevin_Z 

 

Hi,

 

I swapped deco's by location. I reset all deco's and made another deco the master. It doesn't matter with role or location this deco device has.  When I connect thisone to an ethernet cable or connect to another deco as slave, all connections within the network, cabled and wifi will be lost. From cabled computers I cannot ping the firewall (kpn experiabox) anymore.

 

I send the device back to ibood (the webshop where I bought these)  and i'm waiting for response.

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#25
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Re:Deco P7 drops internet connection several times a week
2019-12-05 09:20:03

@MarcoBurgers 

Good choice for sending it back. I think we are going to do the same and switch to a brand with a swift support department. We are getting a direct mail now with again new instructions to try all sort of things. This device is just not working properly and we have to keep using this firmware that is causing the problem. It doesn't seem so difficult to me. Tp Link know what they have changed in the last version and it shouldn't be difficult to revert a certain piece of the change based on the log files provided and there own tests.

We've tried all sort of things (switching main unit, switching settings, not using 1 of the deco's). Nothing works, so we are going to stop putting more time in a faulty product.

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#26
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Re:Deco P7 drops internet connection several times a week
2020-01-07 22:29:58

@all:

I have the same problem.  Is there already a solution.

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#28
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Re:Deco P7 drops internet connection several times a week
2020-01-07 22:32:42

@Michi 

 

Hi,

 

I did send back my accesspoint to IBOOD and got my money back.

So now I have 2 accesspoints instead of three....  

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#29
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Re:Deco P7 drops internet connection several times a week
2020-02-01 12:16:21

Via TP-LINK nl I got mailed the upgrade tool 

but when triyng to downgrade to the previous version it gives an error

With a PDF 

 

Exception in Tkinter callback
Traceback (most recent call last):
  File "lib-tk\Tkinter.py", line 1541, in __call__
  File "upgrade.py", line 327, in upgrade
  File "upgrade.py", line 263, in upgrade_firmware
  File "upgrade.py", line 254, in call_tmpcli
IndexError: tuple index out of range

File:
upgrade instruction.pdfDownload
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#30
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Re:Deco P7 drops internet connection several times a week
2020-03-09 20:38:58

I have exactly the same problem.

The deco's worked fine for months, no complains whatsoever.

But indeed, after the upgrade the satellites keep losing connection. When I switch them off and on it works for some time, but the connection is very slow.

 

This is more than hyper irritating.

 

If there is no proper solution, then at least provide the tools to down grade the firmware to the previous release.

 

When TP-Link is not able to come with a proper solution on a very short term, then let me know how I can get my money refunded.

 

Regards,

Frank

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#31
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Re:Deco P7 drops internet connection several times a week
2020-03-19 05:02:50

Same issue here

 

Slave deco connected via Lan  , no issue

Slave deco connected via wifi and powerline (green leds on both device) network goes down 5 times a day


when network crash, remoce deco over wifi , the network recovers

 

Remove the slave deco that's connected over wifi > network stays stable

Swap hw decos , issue remain

 

did alot of testing but deco p7 connected over wifi/powerline doesnot work

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#32
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Re:Deco P7 drops internet connection several times a week
2020-03-20 09:53:16

 

I am having the same issues as discribed in this thread.

Seems to lose connection a couple of times every day.

Deco lights get red and everything boots up again, takes about 20-25 seconds.

I didnt notice earlier, but since we are all home (work / study) these days it's pretty annoying.

When I recap it, i think it changed with the last update (that's when my wife started complaining ;)).

 

I am running in Router mode, behind a Arris cable modem.

 

 

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#33
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