HS200 remote control and firmware issues
HS200 remote control and firmware issues
HS200 remote control and firmware issues
2019-05-28 01:00:56
Model: HS200
Hardware Version: V2
Firmware Version: 1.5.3

Hi

 

I'm having issues with two HS200.

 

This is the second that I have, after setup it refuses to enable the remote control (say's that has no internet connection), and fails to upgrade firmware. This one is firmware 1.5.3.

 

My first one works fine, has remote control enabled, it's firmware is 1.5.2. The issue is only not upgrading the firmware, also fails.

 

Tried to remove then add again, tried to factory reset, but did not resolve the issues, so I please ask for help here.

 

 

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#1
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5 Replies
Re:HS200 remote control and firmware issues
2019-05-28 08:42:19

Hi,

 

Can you see the remote control option in the device settings page? Is there any error message when you tried to enable it? Please show us a picture of it.

 

Meanwhile, what is the light status of this HS200? Can you control it locally via the kasa app? 

 

What is the mac address of the switch and what is the hardware version?

 

Good day. 

 

 

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#2
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Re:Re:HS200 remote control and firmware issues
2019-05-28 22:18:50

Thanks for the reply.

 

Yes, I can control it locally.

 

Mac adress is D8:0D:17:1C:76:94 and hardware is 2.0

 

About the remote control, yes it shows in settings page. Below is the first kind of error when try to enable it:

 

 

About 3-4 times repeating to enable it, then it disables completely:

 

 

 

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#3
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Re:Re:Re:HS200 remote control and firmware issues
2019-05-30 02:43:25

Hi,

 

Please confirm that the 2 HS200 connect to the same network.

 

And our engineer will email you later, if you are willing to do further analysis/troubleshooting, please check your inbox. 

 

Good day. 

 

 

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#4
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Re:Re:Re:Re:HS200 remote control and firmware issues
2019-05-30 04:26:50

Yes, both are in the same network

 

Ok, I will wait for the engineer contact

 

Thanks

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#5
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Re:Re:Re:Re:Re:HS200 remote control and firmware issues
2019-05-30 07:03:43

You are welcome; please a while then. 

 

You have a good day. 

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#6
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