TPLink AV500, connected but no internet

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TPLink AV500, connected but no internet

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Re:TPLink AV500, connected but no internet
2021-06-24 08:29:25 - last edited 2021-06-24 08:30:55

@Qian Hello, 

Sorry for the late reply. 

May I know did you try the suggestion provided by @Kathy_Z  on this thread and manually set up static IP for the wireless powerline unit?
How to go to web configuration page using the tpPLC App (Smartphone)?
https://www.tp-link.com/support/faq/1691/

 

If still the same problem, may I know how often does that happen?

Please connect a computer to router by Ethernet cable ( same cable that main powerline adapter is using) and check do you have any Internet?

Please send us a photo of the IP address on PC when wired to router. https://www.tp-link.com/support/faq/838/
If connected to WPA4220 the wifi adapter by WiFi or by wire, what is the IP address & Gateway on your computer?

 

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#14
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Re:TPLink AV500, connected but no internet
2021-06-24 08:32:26

@Jack_1234 Thank you for helpful suggestion! here is the related FAQ :

How to go to web configuration page using the tpPLC App (Smartphone)?
https://www.tp-link.com/support/faq/1691/

2022 TP-Link Wi-Fi 7 Product Launch Event | Watch the Replay at https://www.tp-link.com/us/wifi7/event/.
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#15
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Re:TPLink AV500, connected but no internet
2021-12-09 13:03:07

Hi,

 

I have the same problem as everyone else here, I linked my AV600 to my router but, I can surf into the extender but I cant get internet when connected to it, wireless or by cable.

 

I have tried to change the gateway and dns as someone put a screenshot of but it did not do any difference.

 

What should I do, any suggestion?

 

I have a ASUS router CT8.

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#17
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