Issues with laptop connecting to the range extender

Issues with laptop connecting to the range extender
Issues with laptop connecting to the range extender
2019-06-05 15:32:25
Model: RE450
Hardware Version:
Firmware Version:

Hello everyone,


I hope someone can help me. 

Just bought range extender, installation was fine, I have all lights blue for 4g and 5g and my iphone is able to connect to it.


The issue is with my laptop. When ever I try to connect I received a message 'windows can’t get the Network Settings from the router'.

 

I have tried every single thing on the internet and youtube to try to fix it. I have no idea what to do. 

I did try the cable, and I can connect to the extender with internet cable, but It is impossible to connect to the wi-fi it self. 

 

Can someone please help me and let me know if it is possible to fix?|

Thank you

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#1
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3 Replies
Re:Issues with laptop connecting to the range extender
2019-06-06 07:02:45

According to your description, the extender is working fine now.

 

The trouble shootings should be done on your windows laptop.

 

Please have a try to reboot your computer. And you can also update the wireless network adapter's driver on your computer. 

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#2
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Re:Issues with laptop connecting to the range extender
2019-06-06 10:55:25

Hello there,

 

Thank you for the response.

 

I have latest drivers and I can connect with my laptop to the original router not the extender. 

 

I have rebooted the computer many times and did trouble shooting yet it does not help and say that there are no issues at all.

 

Anything else I could do? Please help. Thank you so much in advance,.

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#4
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Re:Re:Issues with laptop connecting to the range extender
2019-06-09 06:17:01

Hi,

 

Have you ever tried to update the firmware version of the extender?

 

Is it the same network name as the main router's wifi or they are different? 

 

Both 2.4GHz and 5GHz give you the same error message when you trying to connect to it? 

 

What is the model of the network adapter built in your laptop?

 

Good day. 

 

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#5
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