No internet using tplink with talk talk
No internet using tplink with talk talk
No internet using tplink with talk talk
2019-06-11 13:35:24
Model: TD-W9970
Hardware Version: V1
Firmware Version:

I brought this modem/router as I could use better settings than the standard Sagemcom talk talk router, however I can get the internet. 

The automatic settings ask for a username and password which I was told I don’t need. I’ve typed in my phone number@talktalk.net and left password blank. The WAN settings shows DNS numbers etc but keeps dropping and I have no internet. Been struggling for 2 days and will have to return it if I can’t sort it. Really stuck! 

0
0
#1
Options
10 Replies
Re:No internet using tplink with talk talk
2019-06-12 01:40:23

Hi,

 

Sorry to hear that you have some difficulty with TD-W9970. We will do some troubleshooting and fix it. 

 

a. What is the current light status of the TD-W9970?

 

b. Is there any DSL/phone line connected to the DSL port, or an ethernet cable from the internet source goes to the LAN4/WAN port. 

 

c. Meanwhile, how did you configure the sagemcom router? Any username and password needed?

 

d. It is suggested to contact talk talk to confirm whether you need them and what are they as well.

 

Good day. 

0
0
#2
Options
Re:Re:No internet using tplink with talk talk
2019-06-12 06:00:11

Thanks for the reply. 

 

The lights are green for wifi but internet shows green for a second or two then disconnects for a minute then green for a second or two, this continues. 

 

I am am using a phone line that goes into the back of the TD-W9970. 

 

The sagem router/modem doesn’t use log in details and I’ve contacted Talk Talk and they say that my fibre broadband doesn’t need a user or password. However the TD-W9970 expects this and won’t let you continue without it so I’ve used my phone number@talktalk.net, which is what you use for non fibre broadband. I leave password blank. 

 

Surely others have have had this issue? 

 

 

0
0
#3
Options
Re:Re:No internet using tplink with talk talk
2019-06-12 06:03:07

Also under the status tab WAN shows a set of numbers for the period that the internet light on the TD-W9970 is green. Then disconnects again. However at no point can I open a webpage on a device connected to it. 

0
0
#4
Options
Re:Re:Re:No internet using tplink with talk talk
2019-06-12 06:13:03

Hi,

 

Is the DSL led always solid on? 

 

Please show us a full screenshot of the status page. 

 

And please go to system tools-system log to save it and export to us. 

 

Besides, what is the current hardware and firmware version?

 

Good day. 

 

0
0
#5
Options
Re:Re:Re:Re:No internet using tplink with talk talk
2019-06-12 07:01:54

Yeah the DSL light is always on.

 

I have attached pictures that show firmware, status page and the log.

 

 

 

File:
log.txtDownload
0
0
#6
Options
Re:Re:Re:Re:Re:No internet using tplink with talk talk
2019-06-13 06:16:37

Hi,

 

from the status page, the 9970 obtained a valid public IP address, theoretically, it can access internet. 

 

It is suggested to change the DNS server to 8.8.8.8/8.8.4.4 to give it a go.

Note: Go to network-DHCP server page to do that. 

 

After that, please test whether it works. If still the same, please contact ISP to verify is there any limitation or settings at their end, like mac filtering or mac binding.

 

May it help and have a nice day. 

 

0
0
#7
Options
Re:No internet using tplink with talk talk
2019-06-13 21:21:15 - last edited 2019-06-13 21:26:32

Was the internet working with the talktalk router provided?

 

Did you follow the settings from this page?

https://community.talktalk.co.uk/t5/Articles/Set-up-a-non-TalkTalk-router/ta-p/2205383

Might have to set things up manually

 

Username We use automated network authentication so there is no need for a username.
Password We use automated network authentication so there is no need for a password. 
Transfer Mode/Loop Encaps PTM
VLAN ID 101
MTU 1500
DNS Set as automatic (or similar)
Priority 0
Authentication DHCP/IPoE

 

 

 

As you are using fibre you do need to leave the username and password blank.

Ah just read you can't leave it blank, thats a pickle!

 

These are the talktalk dns servers

62.24.134.1

62.24.243.2

I'm guessing it's more than just wrong dns servers though.

0
0
#8
Options
Re:Re:Re:Re:Re:Re:No internet using tplink with talk talk
2019-06-14 05:35:05

Didn’t work. But thanks for the res

0
0
#9
Options
Re:Re:No internet using tplink with talk talk
2019-06-14 05:37:33

I have spent hours/days trying to set this up to no avail. I have searched the internet finding many people with the same problem but no solution. I will be returning the product. A shame as it would have been ideal. Thanks for both your replies though. 

0
0
#10
Options
Re:Re:Re:No internet using tplink with talk talk
2019-06-17 11:07:02

Hi Timmy,

 

sorry for the inconvenience caused here; 

 

May I know have you ever returned it? If not, our engineer can contact you to do further troubleshooting and try to fix it.

 

Good day. 

 

 

0
0
#11
Options