Unable to connect with Maxis
Unable to connect with Maxis
Unable to connect with Maxis
2019-06-15 06:19:13
Model: Deco M4
Hardware Version:
Firmware Version:

Hi, I'm having issue with Deco M4 setup with Maxis home fiber. I've downloaded and install the Deco android apps to setup as per instructions. I managed to get all thing done successfully just the Deco unable to connect to Internet. Pppoe user I'd and password is correct and I can connect when I revert back to my old asus router. Vlan also checked with isp which is 621. Any advice? 

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#1
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7 Replies
Re:Unable to connect with Maxis
2019-06-15 06:45:46

On your BTU, connect LAN2 instead of LAN1, LAN1 is for TM Unifi and LAN2 is for Maxis

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#2
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Re:Re:Unable to connect with Maxis
2019-06-15 08:44:46

Ok, if the BTU you're refering to Modem, yes, it is already on port 2. On the Deco M4, i'm also connecting to port 2. But still unable to.

 

However, i managed to get it done. It seems the Deco apps software for Andriod and IOS is different. The steps of setup is different. I managed to get the Deco M4 setup successfully with internet with ISO apps instead.

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#3
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Re:Re:Re:Unable to connect with Maxis
2019-06-18 06:49:45

Hi,

 

Sorry to respond late, so can I say that the Deco M4 works fine now? 

 

Did you use the IOS app to configure it with VLAN ID enabled to make it work? 

 

Good day. 

 

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Re:Re:Re:Re:Unable to connect with Maxis
2019-06-18 07:02:49

Yes, the Deco is working fine now. Yup, I used ios apps to configure. Not sure why I'm not able to get it setup by using android

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#5
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Re:Re:Re:Re:Re:Unable to connect with Maxis
2019-06-18 07:22:14

Gotcha, thanks for your feedback, have noted that. 

 

So now you can enjoy the internet, if need more help, just contact us.

 

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#6
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Re:Re:Re:Re:Re:Re:Unable to connect with Maxis
2019-06-18 07:35:38

I guess I'm the 3rd cases face this issue. One of my fren faced the same problem and manage to get it done by the same way as well

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#7
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Re:Re:Re:Re:Re:Re:Re:Unable to connect with Maxis
2019-06-19 02:11:23

Thanks, it helped a lot, noted that. 

 

 

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#8
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