Regret buying AC4000
Regret buying AC4000
Regret buying AC4000
2019-06-17 14:24:24
Model: Archer C4000
Hardware Version: V1
Firmware Version: 1

Regret buying this product. Was on Asus router and very satisfy until it ends it's life cycle.

 

Now trying TP. Slowness and support in terms of firmware is bad. Sad.

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#1
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5 Replies
Re:Regret buying AC4000
2019-06-18 03:12:26

Hi,

 

Sorry for the inconvenience caused here, would you please tell us what is the current problem?

 

And then we can do further analysis and try to fix it. 

 

Good day. 

 

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#2
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Re:Re:Regret buying AC4000
2019-06-18 04:34:33

**Changes

 

From Asus Router 87U to TP Link AC 4000

 

Problem

 

Using this Resilio Sync Software for backup. Setup is from wifi to the desktop. (Basically nothing changes on my machines)

 

transfer speed dropped from 5 to 7 mb/s to 700~800 kb/s and below. try to tweak the setting and use a older network wifi, same issue. LAN speed remains constant.

The wifi is connected to the "guest network" same setup as when i am using Asus router.

 

so the problem now is slowness. and apprently there is no new firmware released. Possible?

 

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#3
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Re:Re:Re:Regret buying AC4000
2019-06-18 10:13:20

Hi,

 

May I know how did you transfer the backup file? Use the 2.4GHz or 5GHz? Please show us a screenshot of the transferring page where you saw the transfer speed as well. 

 

Meanwhile, what is the serial number of the C4000? 

 

With your computer connected to the C4000, what is the actual speed you can get? You can go to speedtest.net to run a test.

 

Thanks in advance, and have a nice day. 

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#4
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Re:Re:Re:Re:Regret buying AC4000
2019-06-18 15:32:12

May I know how did you transfer the backup file? Use the 2.4GHz or 5GHz? Please show us a screenshot of the transferring page where you saw the transfer speed as well. 

 

--> the backup is done automatically by the apps. The network used is 5GHz. similar issue (slowness) observed in 2.4Ghz.

 

How do i insert the image?

 

Meanwhile, what is the serial number of the C4000? 

 

--> 2188371001183

 

With your computer connected to the C4000, what is the actual speed you can get? You can go to speedtest.net to run a test.

--> via 2.4ghz D/L 20.19 U/L 18.30 Mbps

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#5
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Re:Re:Re:Re:Re:Regret buying AC4000
2019-06-19 07:53:49

Hi,

 

Thanks for your reply.

 

Our engineer will contact you via email later, if you are willing to do further analysis, please check your inbox.

 

Thanks for your cooperation and support in advance, and have a nice day. 

 

 

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#6
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