Fail to obtain the IP address

Fail to obtain the IP address
Fail to obtain the IP address
2019-07-18 14:32:32 - last edited 2019-07-18 23:12:15
Model: RE450
Hardware Version: V2
Firmware Version: 1.04 Build 20171250 Rel. 73615

Hi I have problem with this extender, sometime fail to obtain the IP address and no internet connection available show on my all devices. After this need to restart the extender then can continue to use.

 

Can advise the solutions? 

 

Thank you.

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#1
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3 Replies
Re:Fail to obtain the IP address
2019-07-22 06:04:33

@HEECHAI 

 

We will do some troubleshooting first and try to fix it. 

 

1. What is the led status of the RE450 when it lost connection?

 

2. Can you access internet from it with wired connection? Please click here to check its IP address and default gateway at that time.

 

3. Meanwhile, can you get internet from the main router by wireless? 

 

4. How far away between the main router and the RE450?

 

5. Try to move the RE450 closer to the main router and change its wireless settings, like wireless channel or channel width to give it a go. 

 

Besides, below is a faq you can refer to: https://www.tp-link.com/support/faq/2233/ 

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#2
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Re:Re:Fail to obtain the IP address
2019-07-22 06:16:15

1. The led status is blue when lost the connection. 

2. I haven't try yet.

3. I can get the internet from the main router.

4. Around 10m between the main router to the RE450.

 

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#3
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Re:Re:Re:Fail to obtain the IP address
2019-07-23 03:01:39

@HEECHAI 

 

Thanks for your reply. 

 

Per I said before, please check the IP and gateway of your computer with it connected to the RE450 to do further analysis. 

 

Meanwhile, you can move the extender closer to the main router and optimize the wireless settings of main router to give it a go, like wireless channel or channel width. 

 

What is more, please ensure that the firmware of RE450 is up to date.

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#4
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