Camera doesnt record

Camera doesnt record
Camera doesnt record
2019-07-28 10:14:35 - last edited 2019-07-29 21:06:00
Model: KC120
Hardware Version: V1
Firmware Version: 2.14.0

My KC120 does not record any motions or send me notifications. I can see in the app that ”activity is detected xx min ago” but nothing is recorded. How can I fix this?

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#1
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5 Replies
Re:Camera doesnt record
2019-07-30 07:45:44

@matte_ante 

 

Thanks for your reply.

 

Please remove the magnetic housing to see the RESET button.Then press and hold for over 15 seconds to reset it.

 

Then try to reconfigure it and verify whether it works well.

 

Any updates, please let us know. 

 

 

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#2
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Re:Camera doesnt record
2019-08-03 10:17:50

It’s not the hardware..

Today I received an email welcoming me to kasa cam. Then all of a sudden I started receiving notifications. Clips are now showing in the activity center. But the clips are not playable, they are just showing -30:-8 in the timeline. 

 

However if I record manually, the clips are playable as they should be. 

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#3
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Re:Re:Camera doesnt record
2019-08-05 08:42:32

@matte_ante 

 

What do you mean that the detected clip is not playable? Is it just spinning or it is a blackscreen? 

 

Could you please show us a picture of it? 

 

Good day. 

 

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#4
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Re:Re:Re:Camera doesnt record
2019-08-05 10:00:51

Here is a screenshot. 

 

If I record manually it works perfectly. This problem only occurs when the camera records automatic. 

File:
IMG_0668.PNGDownload
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#5
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Re:Re:Re:Re:Camera doesnt record
2019-08-06 07:38:04

@matte_ante 

 

Thanks for your reply.

 

May I know have you ever tried to hard reset it and give it a go?

 

Meanwhile, could you please provide your cloud account so that we can do further analysis?

Note: You can send it to us privately via the message feature. 

 

Thanks in advance, and have a nice day. 

 

 

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#6
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