Smart plug not connecting
Smart plug not connecting
Smart plug not connecting
a week ago
Model: HS100
Hardware Version: V1
Firmware Version:

I own two HS100 smart plugs and found one suddenly displaying a solid red l.e.d. It has worked flawlessly in the past. I attempted to reconnect it to my network several times but ended up having to delete it from the kasa app and carryout a factory reset (twice) The connection setup process stalls when the green l.e.d. begins blinking quickly and fails to connect everytime. Any thoughts? 

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#1
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3 Replies
Re:Smart plug not connecting
a week ago

@Fabric20 

 

Please hard reset it one more time by holding the settings button for 10s with the plug powered on.

 

Then please follow the instruction below to configure it:

https://www.tp-link.com/support/download/hs100/#video 

 

Besides, you can move the plug closer to the main router and change another smart phone to give it a go. 

 

May it help and have a nice day. 

 

 

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#2
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Re:Re:Smart plug not connecting
a week ago

No joy Kevin. Carried out the reset several times and the same thing is happening. I don't think there's a fix. My suspicions are that, it may be a compatibility issue with the kasa app. I'm lost tbh. Thanks anyway for your help. 

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#3
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Re:Re:Re:Smart plug not connecting
a week ago

@Fabric20 

 

Thanks for your reply, sorry to hear that.

 

Per I said before, if still does not work, please contact the tech support to verify whether the replacement is qualified. 

 

Best regards. 

 

 

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#4
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