Internet
Internet
Internet
a week ago
Model: RE450
Hardware Version: V1
Firmware Version: 20171215

hey my internet is not working.  when i connect to the internet it comes and goes.  and will not stay on and I have updated range extendern

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Re:Internet
a week ago

@Yakub 

 

Do you mean that the internet is unstable, it will lose connection now and then? 

 

If so, please give me the below details so that we can do more troubleshooting.


a. What's the light status of the RE450 and main router when the extender stops working?

b. How often it drops connection, and can you see the extender's wifi at that time?

c. Please connect your computer to the RE450 directly when the connections drop out. And please click here to check the IP address, default gateway and DNS server as the below instruction.
Note: Please show me the screenshot of the status-details page.

d. At that time, please connect your computer to the main router directly and test the IP, default gateway and DNS too.
Note: Please show me the screenshot of the status-details page.

e. How far away between the extender and main router And what's the wifi signal strength?

f. Besides, you can refer to the instruction below to locate the issue as well. 

https://www.tp-link.com/support/faq/2233/

 

Thanks in advance, and have a good day

 

 

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