Kasa Cam Activity Stream Clips Greyed Out

Kasa Cam Activity Stream Clips Greyed Out
Kasa Cam Activity Stream Clips Greyed Out
2019-08-11 09:58:10 - last edited 2019-08-12 16:32:21

Hi - the video clips in my Kasa Cam activity stream are all greyed out and won’t play - how do I fix this? Thank you. 

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Re:Kasa Cam Activity Stream Clips Greyed Out
2019-08-13 07:39:09

@JPR 

 

Thanks for your reply, have you ever tried to hard reset it and reconfigure the KC camera to give it a go?

 

What is the model number of it as well?

 

Please show us a screenshot of the greyed out page; and to do further analysis, please provide the mac address of the camera and your TP-Link ID.

 

Considering the security and privacy, you can send us these information personally via the message. 

 

Good day. 

 

 

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