Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"

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Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"

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Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2021-02-27 03:14:46 - last edited 2021-02-27 04:32:27

@Kevin_Z , 

 

 

Whenever a WIFI Device shows No Internet, I tried tp ping the device and below is the response

 

PING 192.168.0.161 (192.168.0.161): 64 data bytes
Reply from 192.168.0.161:  bytes=64  ttl=64  seq=1  time=4.220 ms
Reply from 192.168.0.161:  bytes=64  ttl=64  seq=2  time=119.080 ms
Request timed out!
Reply from 192.168.0.161:  bytes=64  ttl=64  seq=4  time=65.680 ms

--- Ping Statistic "192.168.0.161" ---
Packets: Sent=4, Received=3, Lost=1 (25.00% loss)
Round-trip min/avg/max = 4.220/62.993/119.080 ms
 

Internet LED status is green in the Router. and the other wifi devices has active internet connection

 

Ping response is same when ever the device has internet connection, so I believe this is not an indicator of the connection drop. 

Tried to set the C6 in AP mode, and the "No Internet" issue is appearing there as well. 

 

Is there a case of the device over heating?, the router is pretty much warm , and it is not too hot. Do I have to put a fan or something to cool it down.

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#132
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Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2021-03-01 03:09:54 - last edited 2021-03-01 03:11:50

@3ESV 

 

Is this 192.168.0.161 the IP address on the client that loses the internet access? What if you try to ping 192.168.0.1 on this client when it loses the internet access? How about ping 8.8.8.8?

 

May I know when did you purchase the router? Does the issue exist then you begin to install and use it? You may try to put it in a well-ventilated location or mount it vertically on a stand that permits the free flow of air, and use a fan to cool the router if necessary.

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#133
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Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2021-03-01 17:46:51

@synekvl So after a few days I'm able to say that most probably unabling the Mesh function works in my case for my router. Since last Wednesday 2.4G wi-fi connection seems to be stable. I hope it will not change after sending of this message wink 

 

Cheers

Vladimir

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#134
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Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2021-03-01 19:33:56 - last edited 2021-03-01 19:34:21

@Kevin_Z  Yes i get 500-550/250 mb/s when i connect the pc through the cable to the archer c6 yesterday i downgraded  to firmware 1,1,0 also have some issues with the wifi i need ur help to give me the stablest firmware after or before the 1.1.0  plzz 

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#135
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Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2021-03-02 02:36:10

@JemyBoy 

 

As asked previously, can you please check and show us the link speed on that device connected to the C6 5G network, is it normal? You can check it as this if it is a computer:
https://www.tp-link.com/support/faq/2265/

 

Have you tried to modify the 5G wireless settings on the C6, such as wireless channel and channel width? It is suggested to run a Wi-Fi analyzer to find a clear channel, then change the channel width to 40MHz, reboot the router and reconnect to the wireless network, then confirm.

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#136
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Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2021-03-02 09:11:16

@Kevin_Z  this is my WiFi and my pc speed i don't know what i should do i need ur help

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#137
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Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2021-03-03 03:21:57

@JemyBoy 

 

The link speed between this Windows PC and the C6 is not good, as you can see it only negotiate at 130Mbps, so you won't get higher speed than this. You are suggested to update the driver of the wireless card on this PC first, then try to modify the 5G wireless channel width to 80MHz, change the channel to one that with less interference, you can install a Wi-Fi analyzer on the PC, then review the surrounding channels, choose a clearer one.

 

How about the link speed on the phone? Can I have a screenshot also?

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#138
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Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2021-03-03 07:41:37

@Kevin_Z my network card driver is the newest  recently ive update it ,i changed the channel width to 80 MHZ and channel to 48 its the clearest  the link speed keeps changing 433,390,200,130 mb its not stable ,i cant check my link speed on ios the ios system doesn't  has something like that  ,in my opinion i think its a router firmware issue so now am on 1.1.0 firmware  its kinda kinda stable am waiting from u a old or new stable firmware that i can install it

Best regards

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#139
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Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2021-03-03 10:06:13

@JemyBoy 

 

To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

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#140
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Re:Archer c6 "no internet access" and sometime not connecting to the wifi saying "limited connection"
2021-03-04 14:36:47 - last edited 2021-03-04 14:38:44

 

I highly believe the root cause for WiFi 2.4G failure is the AUTO channel setting: if you configure an explicit channel (if you have congested area the suggestion is to chose one of of 1,6,11) then all will be fine and stable. If you leave it on AUTO then most probably it crashes and doesn't recover.

I have an explict channel configured on my router for 3 weeks already and no problem anymore.

This can explain also why it always worked on Wifi 5G: I had all the time an explicit channel value.

 

PS: how to do it is described here: Changing Channel and Channel Width on a TP-Link Router (new logo) (tp-link.com)

 

@Kevin_Z : I suggest you let know the developers these conditions and to check their code if there is any corner-case scenario for AUTO failing to negociate a new channel and the sudden death of the wifi service; maybe it occurs only in congested areas, who knows?

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#141
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