HS100 Remote Control Fales - Invalid Device

Re:HS100 Remote Control Fales - Invalid Device
2020-02-26 00:10:49

@Kiwifruit Something must be different :).  Very unlikely to be a hardware fault - the devices either work or they don't.  If it's not firmware levels and the device LED isn't flashing, it might be the sticker (as I said, don't believe the sticker - look at the MAC reported by your router for the switch on it's status page - the sticker might be showing the AP MAC).  If that's not it it must be your router configuration.   You did mention "for security purposes", that sure sounds like blocking/filtering of some kind - maybe not MAC filtering but perhaps it's preventing the switch from reaching the internet.

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#12
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Re:HS100 Remote Control Fales - Invalid Device
2020-02-27 00:50:07

@Kiwifruit 

 

Thanks for your valued reply. We are working on it right now. 

 

Any updates, we will let you know immediately. 

 

Good day. 

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#13
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Re:HS100 Remote Control Fales - Invalid Device
2020-02-28 10:22:10

@Kiwifruit 

 

Hello, we found that the MAC address does not match, now we have fixed it and you can verify whether the remote control works well right now. 

 

Good day. 

 

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Re:HS100 Remote Control Fales - Invalid Device
2020-10-25 19:50:31

@Kiwifruit I just installed an HS200 Smart Switch, today, and had the exact same issue with the "failed: invalid device" message.  I chatted with tech support, and they could not help me either.  If you have found a solution, I would greatly appreciate you letting me know.

Cheers, Mile_Hi_Guy
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Re:HS100 Remote Control Fales - Invalid Device-Solution
2020-10-27 10:35:30 - last edited 2020-10-27 10:36:57

@Mile_Hi_Guy 

Good day,

Thanks a lot for your time and patience.

We had received this feedback  recently and our engineers are working on it right now.

And there would be a temporary workaround:

Please try to enable remote control in Kasa APP again after 2 days.

 

And If you still cannot turn on the remote control feature at that time, please feel free to update it here.

Thank you for your understanding and cooperation.

Best Solution
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Re:HS100 Remote Control Fales - Invalid Device
2020-10-27 15:47:22

@Kiwifruit 

 

Brook:  Thank you for your reply.  You said, "please feel free to update it here."  Where is "here"?

Cheers, Mile_Hi_Guy
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Re:HS100 Remote Control Fales - Invalid Device
2020-10-28 00:48:18
Hi, Sorry, you could tag me on this post with the updated news so that I could know what is going on. Thanks a lot.
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#18
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Re:HS100 Remote Control Fales - Invalid Device
2020-10-28 17:06:32

@Brook 

My light switch is, now, working.  Thanks.

Cheers, Mile_Hi_Guy
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#19
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Re:HS100 Remote Control Fales - Invalid Device
Saturday

@Kevin_Z  I am still facing the issue.

 

Pleaseresolve this on priority.

 

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