[Solution] 3/4G modem bound to another TP-Link ID
Hi,
I purchased an Archer MR600 from a local retail store, which had previously been tested by another customer who had returned it back to the store.
Now when I try to activate the TP-Link Cloud account of my new device, it tells me that the router is already bound to another TP-Link ID.
How can I unbind the router from the previous account in order to complete the binding process for my own account?
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Hi, (Or anyone that might have the same issue) Please refer to the following suggestions:
1. A factory reset would always be the first way to unbind it from the previous email.
(Normally, for the factory reset, you are supposed to hold the reset pinhole for 10s, then you will see all the lights turn off then back on)
2. if a factory reset failed, please send me a private message with the following information: the MAC address of the modem( on the back label); the SN number, and the correct email address you wish to bind.
Thank you very much.
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I tried to follow the instructions on the linked web page, but when I try to login with my TP-Link ID, I just get the following error: "This router is bound to another TP-Link ID. Please log in with router's password, or contact the router's owner to add your TP-Link ID as a manager.”.
If I then log in using the router password, and go to Basic > TP-Link Cloud, I get again prompt to enter my TP-Link ID to log in. When I do that, I just get the same error as before.
So basically the expected TP-Link ID is unknown to me, and the device has been reset back to Factory settings after trying out the cloud account.
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The factory reset does reset all settings, and then after a while the device reboots. After that I need to set new password to log in, and need to do the whole setup procedure.
It's just that it still won't allow to link my TP-Link ID with the device...
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did you manage to tix this issue ?, factory reset doesn't change tp link cloud id settin g
still getting the same error inspite of factory default
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Hi, (Or anyone that might have the same issue) Please refer to the following suggestions:
1. A factory reset would always be the first way to unbind it from the previous email.
(Normally, for the factory reset, you are supposed to hold the reset pinhole for 10s, then you will see all the lights turn off then back on)
2. if a factory reset failed, please send me a private message with the following information: the MAC address of the modem( on the back label); the SN number, and the correct email address you wish to bind.
Thank you very much.
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Hi, and thank you for the reply. I'm also still having this issue.
I will contact you via private message once I have visited the site where the modem is located to retrieve the MAC address.
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Hi, Thanks for the private message.
When I checked the MAC address, the modem turned out to be not bound to any email account.
So later I will forward your case to the senior engineers and could you please send me a screen-shot with the notice” it's bound to another ID”
Thank you very much.
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