Deco X60 shows disconnected in app, yet unit has a solid green light

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Deco X60 shows disconnected in app, yet unit has a solid green light

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Re:Deco X60 shows disconnected in app, yet unit has a solid green light
2020-07-04 21:25:54 - last edited 2020-07-04 23:36:39

 

@TP-Link_Deco

I have the same issue. I uploaded and installed the BETA firmware update but now after 6 hours of things running smoothly I suddenly noticed several computers had problems and checking the app two of my decos were shown as disconnected. (after liike 10 sec, they did show connected again) I quickly looked on the decos and their lightning were green. I cannot wait long for these things to work properly so might have to return them. Please fix this

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#12
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Re:Deco X60 shows disconnected in app, yet unit has a solid green light
2020-07-04 21:59:55

@TP-Link_Deco There is a problem with the beta firmware file. 

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#14
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Re:Deco X60 shows disconnected in app, yet unit has a solid green light
2020-07-05 09:33:51

@imikem Yeah given the above messages I'm not really running to install a beta on these things. Don't trust the beta nor the procedure. I'm not a ginny pig TP-link so just test these thing internally and release a fix to the public.

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#15
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Re:Deco X60 shows disconnected in app, yet unit has a solid green light
2020-07-06 09:48:10

@SJ2 

 

Hello, if you failed to upgrade this beta firmware, please find below suggestions:

1. Try with different web browsers or computers.

2. Run the browser in incognito mode.

 

Thanks.

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#16
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Re:Deco X60 shows disconnected in app, yet unit has a solid green light
2020-07-06 09:55:22

@Archen 

 

Hello, apologies for all inconvenience, and thanks a lot for your patience on this troubleshooting.

 

As per your description, it seems the issue is not the same as you previously reported and our seniors would like to help you if you are willing to accept the remote session.

 

Thanks again for your cooperation.

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#17
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Re:Deco X60 shows disconnected in app, yet unit has a solid green light
2020-07-06 09:59:01

@imikem 

 

Hello, what do you mean there is a problem with it? This upgrade file is a bin file, you may need to log into the web UI of the Deco X60 and choose this file to upload:

How to Update the Firmware of Deco

 

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#18
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Re:Deco X60 shows disconnected in app, yet unit has a solid green light
2020-07-06 10:00:33

@TP-Link_Deco 

 

Contacted by Parker thiis morning, setting up a remote session with him so he can have a look.

 

II replied the email II got today.

 

Will update here with result

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#19
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Re:Deco X60 shows disconnected in app, yet unit has a solid green light
2020-07-06 20:19:54

@Archen 

How's that beta working out?

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#20
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Re:Deco X60 shows disconnected in app, yet unit has a solid green light
2020-07-06 20:25:35

@TP-Link_Deco I get that error decompressing the ZIP file.  It has nothing to do with my web browser.  The previous BETA you provided (1.2.3) I had no problems with.  This one (1.2.4) I get the error which I provided to you in a screen shot.

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#21
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Re:Deco X60 shows disconnected in app, yet unit has a solid green light
2020-07-07 03:01:46

@SJ2 

has anybody updated the beta firmware? Wifi dropping or slave unit still disconnected?

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#22
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