Archer AX6000 2.4 GHz not working

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Archer AX6000 2.4 GHz not working

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
30 Reply
Re:Archer AX6000 2.4 GHz not working
2020-10-16 07:51:07 - last edited 2020-10-16 07:52:42

Problem only exists when 3.0 flash drive is directly attached to the router. Using extension cable solves this issue. There isn't any problems with 2.4Ghz band now. Cheers!

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#12
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Re:Archer AX6000 2.4 GHz not working
2020-10-16 10:56:39

@Kevin_Z 

 

Yes i have change it still the same problems and the Dutch costumer service know about the bad latest firmware but they are also waiting for a solution for this problem. I dont use the usb on the router and dont use smart content. 

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#13
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Re:Archer AX6000 2.4 GHz not working
2020-10-19 05:54:03

@Ignatov 

 

Hi, glad to hear that the issue is resolved by adding a USB extension cable, thanks a lot for sharing your resolution with the community.

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#14
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Re:Archer AX6000 2.4 GHz not working
2020-10-19 05:55:36

@TobyBoy 

 

Hi, sorry to hear that. You may keep in touch with the local support team and they will help you out.

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#15
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Re:Archer AX6000 2.4 GHz not working
2020-10-20 11:43:17 - last edited 2020-10-27 15:27:59

 

@Kevin_Z 

they also have problems with the latest firmware version 1.1.1 Build 20200714 rel.18254 and also clearly see in various reports that it comes from the latest firmware version. When is a solution to this since you cannot downgrade the router because it is stated in the comment if you have installed it on your router

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#17
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Re:Archer AX6000 2.4 GHz not working
2020-10-28 05:46:40

Hi @TobyBoy, thanks for getting back.

 

To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

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#18
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Re:Archer AX6000 2.4 GHz not working
2021-01-03 18:11:53

@Kevin_Z

Hi there. How R U?

I rest my case with all workarounds found in the internet (a.k.a firmware upgrade, restart, settings changes and so on).

The 2.4G WiFi network does not work on the router for (damn) 300 USD!

Guys, is there any sane workaround, or may be a kind of recall of the product?

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#19
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Re:Archer AX6000 2.4 GHz not working
2021-01-04 08:57:24

@koreiko 

 

Do you mean the 2.4G network is not stable and keeps disconnecting?


What are the devices connected to the 2.4G network? When it disconnects, can any device 'see' it? Have you tried to reset the AX6000 to factory defaults, then reconfigure it from scratch to confirm?


When the 2.4G disappears, how did you recover it, reboot the AX6000? Is the 5G network stable?

 

Try to enable the 2.4G guest network, connect these devices to it, then monitor if it is stable.

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#20
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Re:Archer AX6000 2.4 GHz not working
2021-01-04 10:18:00

@ZebraMilk

 

there are a lot of problems with this router.

Even Dutch customer service complains that China does not want to listen and is getting along with new and improved firmware.

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#21
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Re:Archer AX6000 2.4 GHz not working
2021-01-05 11:26:43 - last edited 2021-01-05 11:26:56

@TobyBoy 

 

Hello, if you still encounter an issue with the AX6000 router, it is suggested to continue troubleshooting with the engineers, they will try their best to help you out.

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#22
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