Archer VR2800 failed to connect to Plus Net after firmware upgrade
I bought this modem router last week. I was able to connect to my ISP (Plus Net in UK) on ADSL2. I then upgraded to the latest firmware (ArcherVR2800(EU)_V1_200710) after which I was unable to connect. After downgrading to the original firmware I was able to connect again.
I am connecting using interface pppoa_0_38_0_d.
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Update;
The latest official firmware for Archer VR2800 and Archer VR900 V3 has already fixed the issue with UK-Plusnet and please do remember to update to the latest firmware:
https://static.tp-link.com/2020/202012/20201223/Archer_VR2800(EU)V1_201103.zip
https://static.tp-link.com/2021/202103/20210325/Archer_VR900(EU)V3_210322.zip
Thank you very much.
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Good Day,
Thank you very much for your patience.
We might need your help to check the following information:
- After the firmware update, please reset the modem and set it up again;
- If possible, during the setup, please choose Plusnet_MER_PPPoA from the ISP profile list;
If still no internet, please help us get the following information:
- A picture of the status page on the modem;
- The system log when there is no internet after set up on the new firmware;
Thank you~
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I have the same issue with a VR900 that I've had for a couple of years. Tried a firmware upgrade from Archer VR900(EU)_V3_170303 to ArcherVR900(EU)_V3_200708 to resolve a couple of issues and then it will not connect to Plusnet. I've tried a factory reset etc on the new firmware but cannot get it to connect so I had to downgrade to an older version again.
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@Sunshine, thanks for offer to look at this, but the reason I bought this router was because I'm upgrading to VDSL2, which has now been implemented so I can't check the original connection. In the next day or two I may try the firmware upgrade again to see if there are also problems with VDSL.
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Thank you very much for your update!
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I can confirm the same problem connecting to plus.net.
Firmware version "Archer VR2800(EU)_V1_170809" works.
But version "ArcherVR2800(EU)_V1_200710" does not work. It negotiates a VDSL2 link, but the PPP session always fails to login.
I manually configure exactly the same VDSL and PPP settings with both firmware versions.
I also believe the latest firmware for model VR600-v2 (ArcherVR600(EU)_V2_200701) is broken with the same problem.
Thanks,
Chris.
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Same problem but with Zen ISP. I never tried downgrading as the time was getting on but it's nice to know I can as it's an expensive doorstop otherwise. I ended up using an older modem/router I have until they sort this out ( I HOPE ).
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Add me to the list of people unable to connect to PlusNet after upgrading the firmware of my Archer VR2800 to ArcherVR2800(EU)_V1_200710. Downgrading to the previous version of the firmware resolved the connection issue.
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I queried the problem over 3-4 weeks and still nothing from TP-link, They have forgotten the VR2800 etc for the newer AX range. I shall think about which manufacturer gives true support for my next modem and does not submit a beta firmware to the public.
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