TL-WPA8630P v2.1 2.4Ghz Issues
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Hi,
I have a problem with my TP-Link Powerline Adpater's TL-WPA8630P-KIT Hardware Version 2.1 and Firmware Version 2.1
I had a long conversation with TP-Link Support and after all they replaced my Adapter's however the problem is still there.
My case: I get full internet speed with the 5Ghz network (80mbit's) and in this case there is no issue or what so ever. However If I enable my 2.4Ghz network the speed drops massiv and I usually get around 1-3 mbit's.
NOTE: I had prevouis TP-Link adapter which had only support for 2.4ghz and there was no issue.
Anybody know why this happens
Thanks
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I just noticed the same issue happening to my device! please help. I've tried changing the settings but it didn't work
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Good day,
Thank you very much for your time and patience.
We would like to follow up on your case by email and please have a check of your email box later.
Thanks a lot for your understanding and support.
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Hi, we would like to follow up on your case by email and please have a check of your email box later.
At the same time, could you please help me check the following information as well:
1. How about the Ethernet connection and 5ghz speed from the TL-WPA8630, and how about the 2.4ghz speed?
2. What is the link speed on the mobile device when it is connected to the 2.4ghz, such as https://www.tp-link.com/en/support/faq/2265/ ?
3.Would all the 2.4ghz devices have the same issue?
4.How long have you had the device and when did this issue start?
5.Have you tried to use the Wi-Fi analyzer to detect the best Wi-Fi channel for 2.4ghz?
Thanks a lot for your understanding and support.
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I am also having the same issue with the 2.4ghz download speeds, at best i get 1mb down and 12mb upload. i have used a wifi analyzer and channel 1 is best for both signal and traffic yet speeds are shockingly slow.
Any help would be appreciated
Thanks
TP-Link wrote
Hi, we would like to follow up on your case by email and please have a check of your email box later.
At the same time, could you please help me check the following information as well:
1. How about the Ethernet connection and 5ghz speed from the TL-WPA8630, and how about the 2.4ghz speed?
2. What is the link speed on the mobile device when it is connected to the 2.4ghz, such as https://www.tp-link.com/en/support/faq/2265/ ?
3.Would all the 2.4ghz devices have the same issue?
4.How long have you had the device and when did this issue start?
5.Have you tried to use the Wi-Fi analyzer to detect the best Wi-Fi channel for 2.4ghz?
Thanks a lot for your understanding and support.
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Exactly the same problem here.
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Hi, we would like to follow up on your case by email and please have a check of your email box later. At the same time, could you please help me check the following information as well:
1. How about the Ethernet connection and 5ghz speed from the TL-WPA8630, and how about the 2.4ghz speed?
A: No issue with 5Ghz I'm getting 197Mbps Download and 168Mbps Upload.
2. What is the link speed on the mobile device when it is connected to the 2.4ghz, such as https://www.tp-link.com/en/support/faq/2265/ ?
A: 57Mbps
3.Would all the 2.4ghz devices have the same issue?
A: Yes. But my devices are only having issues on my 2 x WPA8630P Devices. No issue if I connect directly from my WiFi Router.
4.How long have you had the device and when did this issue start?
A: Immediately when I bought it. 2020-December
5.Have you tried to use the Wi-Fi analyzer to detect the best Wi-Fi channel for 2.4ghz?
A: Yes. It didn't help.
Thanks a lot for your understanding and support.
Please fix this, hopefully it can be done via Firmware. I have 2 of these bought from different stores and both have this problem.
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@mjvrmv Hello,
Thanks so much for sharing all the detailed info, this issue you are experiencing sounds unusual. To address the issue and try to fix it, we would like to have a specialist look into this further via email. Please check your mailbox later, and let us know if the issue is resolved. Thank you!
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