TL-MR100 disconnected many times per day

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

TL-MR100 disconnected many times per day

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
54 Reply
Re:TL-MR100 disconnected many times per day
2020-12-09 07:27:53 - last edited 2020-12-09 07:29:24

@Sunshine 

Can you send me the beta firmware details

  0  
  0  
#26
Options
Re:TL-MR100 disconnected many times per day
2020-12-09 09:21:38

@MohdNowf   @Dimitrije  @Bhatsaurabh  @kersoz32 

 

Hello all, my apologies for the delayed response.

 

Please help confirm some details, we will try to figure it out ASAP:

1. Ensure you are running the latest firmware TL-MR100(EU)_V1_201016 first.

2. When you all mention the connection is not stable, are both the wired connection and wireless connection dropping when connected to the MR100? Can you still see the wireless signal from the MR100 on the wireless devices? Try to modify the wireless settings, such as wireless channel to 1/6/11, channel width to 20MHz, then reboot the router and reconnect to the network to confirm.

3. Who is the SIM card carrier? Are you able to get a stable internet if you put the SIM card on a phone?

4. Please confirm if the band is changed to a different one when it loses the connection, you may compare that when the internet is working fine and when you lose the connection. Try to manually select one.

 

  0  
  0  
#27
Options
Re:TL-MR100 disconnected many times per day
2020-12-09 09:40:52

@Kevin_Z 

 

Please help confirm some details, we will try to figure it out ASAP:

 

1. Ensure you are running the latest firmware TL-MR100(EU)_V1_201016 first. CHECKED

 

2. When you all mention the connection is not stable, are both the wired connection and wireless connection dropping when connected to the MR100? Can you still see the wireless signal from the MR100 on the wireless devices? Try to modify the wireless settings, such as wireless channel to 1/6/11, channel width to 20MHz, then reboot the router and reconnect to the network to confirm. TESTED. It happens to fast to catch all needed information if the wireless network is available during a drop. The only difference with the fixed channels is faster reconnection, but the drops stay regular. I had a problem several times during video conf and due to the frequent drops I moved a sim card to a cell phone and since then there were no issues at all.

 

3. Who is the SIM card carrier? Are you able to get a stable internet if you put the SIM card on a phone? DREI AUSTRIA (www.drei.at) With the cell phone everything works flawlessly (already for two years).

 

4. Please confirm if the band is changed to a different one when it loses the connection, you may compare that when the internet is working fine and when you lose the connection. Try to manually select one.

  0  
  0  
#28
Options
Re:TL-MR100 disconnected many times per day
2020-12-09 11:23:50

@Dimitrije 

 

Thanks for the reply. We have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

  0  
  0  
#29
Options
Re:TL-MR100 disconnected many times per day
2020-12-10 08:15:55 - last edited 2020-12-10 08:17:49

@Kevin_Z  Here is my comments

1. Ensure you are running the latest firmware TL-MR100(EU)_V1_201016 first.

<-- Verified, it is the latest firmware

 

2. When you all mention the connection is not stable, are both the wired connection and wireless connection dropping when connected to the MR100? Can you still see the wireless signal from the MR100 on the wireless devices? Try to modify the wireless settings, such as wireless channel to 1/6/11, channel width to 20MHz, then reboot the router and reconnect to the network to confirm.

<-- There is no problems with the wifi signal, my devices are still connected to wifi. I see a clear message stating "No Internet on this wlan" on my devices

 

3. Who is the SIM card carrier? Are you able to get a stable internet if you put the SIM card on a phone?

<--- Airtel India. With my mobile phone i get a stable connection with airtel

 

4. Please confirm if the band is changed to a different one when it loses the connection, you may compare that when the internet is working fine and when you lose the connection. Try to manually select one.

<-- I have manually selected 1 band , even then i see a quick drop in connection. Router Intenet status is show as `detecting.. ` in the router management console during the drop.

 

 

  0  
  0  
#30
Options
Re:TL-MR100 disconnected many times per day
2020-12-10 12:11:47

@MohdNowf 

 

May I know which band have you tried? Is it possible to test the SIM card on another 4G router?

  0  
  0  
#31
Options
Re:TL-MR100 disconnected many times per day
2020-12-10 13:11:48 - last edited 2020-12-10 13:13:14

@Kevin_Z  

Yes i have a Huwaei dongle there i don't see this issue. I have tried with Band 1,3, and 40

  0  
  0  
#32
Options
Re:TL-MR100 disconnected many times per day
2020-12-11 01:23:55

@MohdNowf 

 

Hi, we have reported the issue to the support engineers, they will likely reach out to you via email to continue to troubleshoot your issue.

  0  
  0  
#33
Options
Re:TL-MR100 disconnected many times per day
2020-12-19 23:22:54 - last edited 2020-12-20 10:58:32

@Kevin_Z 

 

After I finally managed to manually set the GSM band the router stops to release wireless signal and the network devices have stable connection to the router. Definitely the gsm network reregistration/changing the gsm band causes the problem.

  1  
  1  
#34
Options
Re:TL-MR100 disconnected many times per day
2020-12-21 02:44:03

@Dimitrije 

 

Glad to hear that the issue was resolved by selecting a GSM band manually, please monitor its performance, let us know if there is still an issue, thanks a lot.

  1  
  1  
#35
Options