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TD-W8961N wifi doesn't work

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TD-W8961N wifi doesn't work

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TD-W8961N wifi doesn't work
TD-W8961N wifi doesn't work
2020-09-14 16:06:08 - last edited 2020-09-16 09:46:40
Model: TD-W8961N  
Hardware Version:
Firmware Version:

For hardware versions Im seeing Ver:3.20 so I assume its this one? Im in the EU area.

The cable connection does work but the wifi with the other pc upstairs and every mobile devices in the house does not. I am able to see the wifi connection with all the devices and even access it, but it just doesn't work. The signal power is always at its maximum. Please help

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#1
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1 Accepted Solution
Re:TD-W8961N wifi doesn't work-Solution
2020-09-16 09:46:29 - last edited 2020-09-16 09:46:40

@lanius 

Good day.

Thank you very much for your time and patience.

Sorry for the delay.

Based on the LED lights on the TD-W8961N, the internet is off and I guess both the Ethernet connection and wireless connection did not have internet;

So I wonder how did you test the cable connection from the modem?

If possible, please try to log into the web interface of the TD-W8961N to check the following information:

The DSL status and WAN status;

 

By the way, who is your internet service provider and what kind of connection type did you use, PPPoE or Dynamic IP?

Thank you very much.

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#2
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5 Reply
Re:TD-W8961N wifi doesn't work-Solution
2020-09-16 09:46:29 - last edited 2020-09-16 09:46:40

@lanius 

Good day.

Thank you very much for your time and patience.

Sorry for the delay.

Based on the LED lights on the TD-W8961N, the internet is off and I guess both the Ethernet connection and wireless connection did not have internet;

So I wonder how did you test the cable connection from the modem?

If possible, please try to log into the web interface of the TD-W8961N to check the following information:

The DSL status and WAN status;

 

By the way, who is your internet service provider and what kind of connection type did you use, PPPoE or Dynamic IP?

Thank you very much.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router EasyMesh Is Available When Wi-Fi Routers Work in AP Mode as A Controller. Archer BE550 New Software Enhances System Stability and Optimizes MLO Network Stability. TL-WA3001 Supports EasyMesh, Speed Limit, Guest Network in AP Mode and/or Multi-SSID Mode. If you found the post or response helpful, please click Helpful. If an answer solves your problem, click "Recommended Solution" so that others can benefit from it.
Recommended Solution
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#2
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Re:TD-W8961N wifi doesn't work
2020-09-16 10:15:00

@Sunshine 
no, the ethernet connection does work, its just the wifi that doesn't, in all of the devices in my home and another computer.
the internet provider is tim and the connection type is pppoe.

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#3
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Re:TD-W8961N wifi doesn't work
2021-05-18 20:36:15 - last edited 2021-05-18 20:50:17

i am sorry br but i think your answer is wrong i have same problem my wireless led is light but

i can not connect to to modem ( i can not see  name bssid)

  i try change name bssid  

and my sitting (access point active) 

 

and i try change channel 1,2.... 


is work only ethernet and

 

test update firmware 2.0.0 Build 160815 Rel.34713

 

all these steps or solve not work 

???

!!!!

 

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#4
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Re:TD-W8961N wifi doesn't work
2021-05-20 07:53:37

@New_user_tp 

Hi, So currently, you could see the wireless SSID and get connected but no internet, right?

While the Ethernet connection is working properly?

Have you checked whether the mobile devices could get the correct IP address?

How long have you had the modem and when did this issue start?

Thank you very much.

 

 

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#5
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Re:TD-W8961N wifi doesn't work
2021-05-26 13:53:39 - last edited 2021-05-26 13:55:59

@TP-Link 

 

 So currently, you could see the wireless SSID and get connected but no internet, right? 

no mean that .

l could not see the wireless SSID  (evert thing sitting is correct (access point is active)  .... ect)

i try use pc for  see the wireless ssid i can not  see name th wireless ssid .

  

 

wireless led is light

 

 

While the Ethernet connection is working properly?
 yes 

 

 


Have you checked whether the mobile devices could get the correct IP address?

how !!

i can  see name  the wireless ssid 

 

How long have you had the modem and when did this issue start?
 

 before 20 days age 

 

 

 

 

 

 

 

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#6
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