TP link archer ax3000/ax50 loses internet connection but my modem is not

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Re:TP link archer ax3000/ax50 loses internet connection but my modem is not
2020-10-12 23:27:21

@semperteneo 

Hello, 

Try setting your router primary and secondary DNS 

 

Google dns 8.8.8.8, 8.8.4.4

or

Cloudflare dns 1.1.1.1, 1.0.0.1

 

I use cloudflare dns with malicious and adult content filtering. 1.1.1.3, 1.0.0.3  

 

Hope this would help you. 

 

Good day. 

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#23
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Re:TP link archer ax3000/ax50 loses internet connection but my modem is not
2020-10-13 02:12:18

@mac13 

 

Why would this cause the router to lose connection to the modem? The modem maintains (and delivers) a signal, but the router loses the connection at least once daily. 

 

 

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#24
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Re:TP link archer ax3000/ax50 loses internet connection but my modem is not
2020-10-13 03:03:32
The reason why your router is offline should be that the ISP's DNS server is not stable and cannot respond to the router's DNS requests for a period of time. At this time, the router will think that the network connection is lost. Have you tried the settings for the new DNS?
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#25
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Re:TP link archer ax3000/ax50 loses internet connection but my modem is not
2020-10-13 03:26:45
I did my research, and will try. I can only hope this resolves the issue.
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#26
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Re:TP link archer ax3000/ax50 loses internet connection but my modem is not
2020-10-25 12:03:45

@vulcan83 have you solve the issue im havkng the same problem...losing connection,steady orange light on globe icon... temporary remedy im doing is unplug cable from the modem and plug it back, but after an hour or more orange light from globe icon is back.

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#27
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Re:TP link archer ax3000/ax50 loses internet connection but my modem is not
2020-10-25 13:49:54

@Reian seriously, sell it and get a different router. I did, and zero issues since. No help from TP Link on this :/

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#28
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Re:TP link archer ax3000/ax50 loses internet connection but my modem is not
2020-10-26 06:34:13

@Reian 

 

Hello, thanks for asking again.

 

Have you tried my previous suggestions? Also, mac13 suggested changing the DNS server on the AX50 which may help in some cases, please give it a go and verify more details as requested in my previous posts, thanks.

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#29
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Re:TP link archer ax50 loses internet connection but my modem is not
2020-10-29 22:54:50

Hi,

I'm having this problem since I've bought it: 1, max 2 hours of internet then the LED goes yellow and internet disappears!

I've already tried to use cloudflare dns with malicious and adult content filtering. 1.1.1.3, 1.0.0.3 per @mac13 suggestion, in the context of Manual IP: 192.168.1.254, GW 192.168.1.1 (Vodafone Station which shows no connection loss -- NEVER!), netmask 255.255.255.0. Then I've put the AX50 MAC address in the IPv4 setting of the Vodafone Station to reserve the 254 address for it. But the Internet LED stays YELLOW!

 

Model: Archer AX50

Firmware: 1.0.9 Build 20200708 rel.55037

Hardware: Archer AX50 v1.0

 

Please advise!

Thanks

Adalberto

 

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#30
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Re:TP link archer ax50 loses internet connection but my modem is not
2020-10-30 03:05:21

@adaca i recommend buying a different router sell it and buy like tp link deco m5 i think that model of router has really a problem there was alot of complain about it i tried everything and in the end i sold it and bought deco m5 and my only regret is why didnt i have done this earlier

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#31
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Re:TP link archer ax50 loses internet connection but my modem is not
2020-10-30 09:13:54

Thanks Yonghee's suggestions, glad to hear that the Deco M5 network is stable.

 

@adaca  While we can try to figure out if this is the AX50 issue in your environment first.

 

Is your ISP Vodafone? Is it providing a Dynamic IP connection or Static IP? You may check that by simply connecting your main computer to the Vodafone modem directly, then check the IP address on the computer. Ensure the internet connection is stable.

 

If Vodafone provides you a Dynamic connection, please change the WAN connection type on the AX50 back to dynamic, then try to do the MAC clone on it when connecting your main computer to its LAN port.

 

It is also suggested trying with different cat5e or cat6 cables between the modem and the AX50.

 

Please confirm how would the connection recover, do you need to re-build the WAN connection or just restart the AX50?

 

If the issue happened again, please save and send us the system log on the AX50, don't restart the AX50, otherwise, there will be no useful logs.

 

Thanks a lot.

 

 

 

 

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#32
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