Deco X60 5GHz band not working for one unit (3 pack kit)
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.Deco X60 5GHz band not working for one unit (3 pack kit)
This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Hello,
I recently bought a 3 pack DECO X60 kit.
After configuration and installation in 3 different rooms, I concluded that one of them works only in 2.4GHz band.
My configuration is simple, all units works as APs and all three are connected over Gigabit Ethernet to a main gigabit router.
I discovered this issue when I made a speed test with a Note 10+ phone, that reports me speeds over 700 Mbps on the other 2 deco X60 units.
I made many tests, the mesh switch to that unit correctly when I am closer to that unit, but the connection is reported to be as 2.4GHz (I use an android WiFi Monitor app to get detailed data about the connection) an the speed is limited at 97-99 Mbps. If I disconnect the power of this X60 unit, the phone connects the other unit in 5GHz band (reported by the WiFi Monitor app) and the speed increases to 250-300Mbps. When I am closer to the other two units the speed is over 700 Mbps.
Another test was to disable the 2.4GHz band for all units in the Deco App, and when I am closer to the this unit specific unit, the Wi-Fi connection is switched to, but disconnects repeatedly and could not connect anymore at the wi-fi, until I disconnect the power, and the phone connects to the other unit (in other room)
I tried also to remove that unit, reset it and reconfigure and add it in group, but the result is the same.
This strange behavior of this X60 unit was also with initial firmware 1.0.3 and also with the current one 1.0.5
I discussed to our local TP-Link support Hotline, and they suspects a faulty 5Ghz module / antenna inside this Deco X60 unit, and advice me for RMA.
Do you have suggestions?
BR,
Petre
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Hi, Sorry for the delay.
Have you already replaced this Deco X60?
If not, you could run one more test:
1. unplug the other two Deco X60s, only leave this one;
2.set it up as the main Deco in AP mode and turn off the 2.4ghz;
3.then check the 5ghz signal strengthen and speed over the Note 10+ phone;
--if the signal is very weak and speed is quite slow, I am afraid that this Deco needs to be replaced.
Thanks a lot for your time and patience.
Wait for your reply.
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Hi,
I already made this check, exactly as you described.
The rezult was that, my phone and my laptop did not connect at all on 5GHz network.
I sent the kit for RMA, and it was confirmed that the unit was defective. Unfortunately the shop did not replaced the Deco X60 kit, and prefered to make a refund.
I bought form other shop the same kit (3 pack Deco X60) and I repeated every test described initially. everything it is OK now, with the new kit.
So, it seams that I had bad luck with my initial Deco X60.
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@TP-Link I am also facing the same problem and also ran the test that you suggested and the results are the same (not working).
Please suggest how I can get my faulty unit replaced?
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