A/V doesn’t update on firmware 1.5.0

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.

A/V doesn’t update on firmware 1.5.0

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
A/V doesn’t update on firmware 1.5.0
A/V doesn’t update on firmware 1.5.0
2020-11-07 09:49:39 - last edited 2020-11-09 11:05:24
Model: Deco M5  
Hardware Version: V2
Firmware Version: 1.5.0

Since firmware 1.5.0. Antivirus doesn't update. Last update was the day I upgraded the firmware. Sept 15th.

  0      
  0      
#1
Options
1 Accepted Solution
Re:A/V doesn’t update on firmware 1.5.0-Solution
2020-11-09 11:05:02 - last edited 2020-11-09 11:05:24

@Kingdaveontour1 

 

Hello, thank you for reporting this again.

 

We have confirmed previously with our R&D that with the previous versions before 1.4.9 (including), the Antivirus page shows the time when you click on the "Tap to refresh" button, which doesn't mean the Antivirus database refresh every time you click on it, it will detect if there is an update on the database, if yes, then it will update the database, it not, it will stay use the old database.

While with the newer firmware 1.5.0, this has been changed, only when there is an update in the database, the "Tap to refresh" will show you an update, which means if there is actually no update recently, that time won't change. If it still shows "it's up-to-date", that means there is no newer updates, please wait for the new updates in the future.

Thanks very much for your feedback and let us know if you have any inquiries about it.

Recommended Solution
  0  
  0  
#2
Options
1 Reply
Re:A/V doesn’t update on firmware 1.5.0-Solution
2020-11-09 11:05:02 - last edited 2020-11-09 11:05:24

@Kingdaveontour1 

 

Hello, thank you for reporting this again.

 

We have confirmed previously with our R&D that with the previous versions before 1.4.9 (including), the Antivirus page shows the time when you click on the "Tap to refresh" button, which doesn't mean the Antivirus database refresh every time you click on it, it will detect if there is an update on the database, if yes, then it will update the database, it not, it will stay use the old database.

While with the newer firmware 1.5.0, this has been changed, only when there is an update in the database, the "Tap to refresh" will show you an update, which means if there is actually no update recently, that time won't change. If it still shows "it's up-to-date", that means there is no newer updates, please wait for the new updates in the future.

Thanks very much for your feedback and let us know if you have any inquiries about it.

Recommended Solution
  0  
  0  
#2
Options