IOS app issues with last updates

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IOS app issues with last updates

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IOS app issues with last updates
IOS app issues with last updates
2020-11-16 19:03:10
Model: Deco P9  
Hardware Version:
Firmware Version:

Ever since the recent updates, I have had the following issues:

 

1.  The app no longer shows the devices connected

2.  The app no longer can no longer connect to the network

 

The internet and wifi work, why the app is no longer usable I have no idea.  I have tried reseting the main Deco and it worked for a few hours, but is now back to not even connecting to the deco network.

 

IOS latest version on Xs

TP software 2.3.13

 

TP P9 v1

Latest Firmware, I can't check since I can't access anything

 

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Re:IOS app issues with last updates
2020-11-19 09:51:41

@Farees 

Good day.

Sorry for the delay.

Have you given the location permission to the Kasa APP on the iPhone XS?

If you are on the 3 /4 G network, are you able to detect the Deco and see the online client list?

Thank you very much!

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