Sky Fibre - Sky Q Crashing

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Sky Fibre - Sky Q Crashing

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18 Reply
Re:Sky Fibre - Sky Q Crashing
2021-02-22 11:23:58

@Noo8ie 

 

Yes, our engineers would like to work this with you, they will try to help you out. Please check the email box and discuss this with them.

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#12
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Re:Sky Fibre - Sky Q Crashing
2021-05-25 07:04:50

@Phil4wd hello was this resolved as i have the same issue

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#13
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Re:Sky Fibre - Sky Q Crashing
2021-05-26 11:36:25

@Adammiller 

Hi, the final issue has not been located yet.

If possible, Could you please help me check for more details:

  1. What is the model number of your product and what are the current firmware and hardware versions?
  2. Except for the sky Q main box, do you have any mini box?
  3. Was the Sky Q box connected to the TP-Link via Ethernet cable or Wi-Fi(2.4ghz or 5ghz)?
  4. What is the detailed symptom when the Sky Q box freeze, can we have a short video about the issue?

Thank you.

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#14
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Re:Sky Fibre - Sky Q Crashing
2021-05-26 11:41:17

@TP-Link hi thanks for the reply I have managed to make mine stable for now I have switched smart connect off on my router and separated the 2.4 and 5 with differnt names and just connected to the 2.4 with my sky q has not crashed since

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#15
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Re:Sky Fibre - Sky Q Crashing
2021-10-11 17:48:29

Same problem here with a new MR400. Sky box starting crashing immediately after switching from Sky Broadband router to the TP Link :(

 

Am switching to a better router this week anyway as have been disappointed with the MR400 so hopefully that will be fixed. 

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#17
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Re:Sky Fibre - Sky Q Crashing
2021-10-12 05:50:03

@simontplnkt6oO 

 

Hi I solved my issue by disabling the mesh function on my router hope this helps

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#18
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Re:Sky Fibre - Sky Q Crashing
2021-10-13 09:32:20

@simontplnkt6oO 

Hi, nice to see you here.

Did you use OneMesh feature on MR400?

Except for Sky main box, do you have any mini boxes? And how are these boxes connected to MR400, 2.4ghz, 5Ghz, or Ethernet connection?

Have you tried to change the channel to be channel 11 for 2.4ghz, channel 48 for 5ghz?

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#19
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Re:Sky Fibre - Sky Q Crashing
2021-10-19 14:44:16

@Adammiller Thanks for the message. I ended up ditching the router for a Huawei ;) Works great now.

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#20
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