Archer AX10 AX1500 randomly dropping connection

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Archer AX10 AX1500 randomly dropping connection

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38 Reply
Re:Archer AX10 AX1500 randomly dropping connection
2021-07-14 12:09:57

@Kevin_Z 

I saw the email. I am on the way home from work now, so I will check later and send the info.

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#32
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Re:Archer AX10 AX1500 randomly dropping connection
2021-07-14 12:10:21

@MannyMoeFL 

 

Is the AX3000 connection stable now? If you want to investigate further, we would like to follow up on your case via email. Please check your inbox and confirm.

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#33
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Re:Archer AX10 AX1500 randomly dropping connection
2021-07-14 12:11:23

@Archdv 

Got you. do that at your convenience, please.yes

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#34
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Re:Archer AX10 AX1500 randomly dropping connection
2021-07-14 13:22:36

@Kevin_Z 

The AX3000 is stable not disconnects at all so far.

 

I installed it yesterday and it seems to be stable.

 

the only issue i see with the ax3000 is no mesh firmware or wpa3. iwill see if anything comes later

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#35
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Re:Archer AX10 AX1500 randomly dropping connection
2021-07-14 13:51:51

@Kevin_Z 

ISP is Docomo Hikari (Japan)

It's a PPPoE connection.

I connect wirelessly at both 2.4 and 5ghz.

 

As mentioned, the connection had been working flawlessly for about 4 months. No network changes were made at all until I upgraded the firmware in the AX1500 a few days ago, but that was in response to the drops, not the cause of them.

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#36
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Re:Archer AX10 AX1500 randomly dropping connection
2021-07-15 01:13:36

@Archdv  @MannyMoeFL 

 

Thank you both for the follow-up. The support engineers will contact you via email soon, please check and respond.

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#37
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Re:Archer AX10 AX1500 randomly dropping connection
2021-07-16 00:37:03

I sent everything last night. I hope we get it figured out. While it used to happen a couple times a day, since updating the firmware, it seems to happen much more often. I caught it myself twice yesterday and I was only home for 3 hours. My wife said it stopped multiple times though.

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#38
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Re:Archer AX10 AX1500 randomly dropping connection
2021-07-16 05:52:21

@Archdv 

 

The support engineers will help locate the issue and fix it.

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#39
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