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Cannot setup RE505x

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Cannot setup RE505x

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
Cannot setup RE505x
Cannot setup RE505x
2021-03-15 21:35:28 - last edited 2021-03-25 03:13:26
Model: RE505X  
Hardware Version: V1
Firmware Version:

I just bought a RE505X range extender. Downloaded the tether app and followed instructions for setup, but no matter what I try the app won't recognize my home wifi. The range extender cannot connect to the wifi no matter what I try. 
 

please help!

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#1
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6 Reply
Re:Cannot setup RE505x
2021-03-22 22:27:02

@bennys BUMP - I am in the exact same situation. Someone please help!

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#2
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Re:Cannot setup RE505x
2021-03-23 07:50:08 - last edited 2021-03-25 03:13:26

@bennys Hi Bennys, 

 

Sorry for the late update. 

 

1>Please verfify your Wi-Fi password by forgeting your Wifi network on cell phone first :  
Go to Settings-> WiFi on your phone, Tap (or Long press  the router's WiFi name  ->Forget / Delete the network 
Please reconnect to your router wifi and it will ask for a password, will it accept your router password?

 

2> factory reset tp-link range extender : press the reset hole for 10 secs with RE powered on

On cell phone WIFI settings, connect to Range extender WiFi first ( do not connect to router wifi or and turn off mobile data)

 

3> follow instructions on Tether app step by step  ( carefully examine the Wi-Fi password you have put in, and it is recommended to create a different SSID/WiFi name for RE )
 

Here are some set up videos that may help:

 https://www.tp-link.com/support/download/re505x/

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#3
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Re:Cannot setup RE505x
2021-03-23 19:26:34

@Solla-topee unfortunately I have tried all 3 options several times. Nothing seems to stick. It might work for a few minutes or hours even, but eventually the wifi from the router seems to stop sending a signal to the extender and I can't use it with any of my devices. 
 

Are there any advanced troubleshooting things we can try besides the standard things you have listed? Because they do not solve anything.

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#4
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Re:Cannot setup RE505x
2021-03-24 01:09:27 - last edited 2021-03-24 01:10:31

@bennys Hello, 

 

Do you mean RE's Internet will work for few mins or hours, WiFi LED lights up after installation but Internet drops again ?

May I know how about the Led Status on RE505X when Internet drops?

 

Please make sure RE505X firmware is up t odate and here is the latest firmware: 

https://www.tp-link.com/support/download/re505x/#Firmware

 

If RE505X WiFi LEDs are still ON when Internet drops, please turn on the DHCP on range extender like the photo attached:

If RE505X Leds are Off  when Internet drops, put RE very close to main router, and set up a different SSID for RE and see if issue persists.


If still does not help, may I know the Model number of your router? And have a photo of your settings on range extender, thank you~

 


 

 

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#5
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Re:Cannot setup RE505x
2021-03-24 03:07:29

@Solla-topee yes, my devices remain on the wifi coming from the RE but the RE does not have a connection to the wifi coming from my router. So my devices cannot access the internet. I have to do the configuration from the beginning if I want it to work, and then it stops working after a few minutes or hours.

 

all the lights on the RE remain on after configuration and even after it stops working. All 4 lights are always on.

 

I am not sure how to access the settings you have displayed in the screenshot. Also, I do not know what a DHCP is. I will need further clarification please.

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#6
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Re:Cannot setup RE505x
2021-03-25 02:48:21 - last edited 2021-03-25 02:55:30

@bennys Hi Benny, 


You could factory reset RE and login into its Web page to configure RE 's DHCP settings, here is a more detailed instruction to explain how to do that. 

After that, run Quick Set up for range extender and connect RE to Wi-Fi router

What's the solution if my TP-Link range extender can't connect to my router properly? (RE Led On but No Internet)

https://www.tp-link.com/support/faq/2965/

 

At the same time, we'd like to follow up your case via email with subject 【Forum ID 257332】 in case you need any further help.Please check your inbox later~

 

>>Landscape Mode - Tapo App for Pad. >>Smart Action 2.0 Explore and meet the next level home automation. >>How to position my TP-Link camera for optimal performance.
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#7
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