TV box cannot connect via wire.

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TV box cannot connect via wire.

This thread has been locked for further replies. You can start a new thread to share your ideas or ask questions.
TV box cannot connect via wire.
TV box cannot connect via wire.
2021-03-20 11:27:19 - last edited 2021-03-20 11:43:49
Model: Archer C6  
Hardware Version: V2
Firmware Version: 1.3.2 Build 20201126 rel.35321(5255)

Hello.
I cannot connect the TV box (TOX1) to the router using a wire.

Wi-Fi works fine, but the box and the router cannot see each other over the wire.

My Internet Connection type: Static IP.

 

I tried:
- change DNS addresses in the router settings (8.8.8.8).
- change the duplex / 100/1000 MBit parameters.
- change the IP address of the local network.
- reserved the local address for the tv box (wrote the address in the box settings, but the Internet did not work).
- turn on and off IGMP.
- use other wires.

 

What else do you recommend to try?

 

ps. but 4G router TianJie CPE903, connects and works perfectly, so the problem is not in the TV Box.

 

ps2. but computer is connected through a wire without a problem.

 

 

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#1
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7 Reply
Re:TV box cannot connect via wire.
2021-03-20 15:19:24

@Jah_Ith_Ber 

 

When TV box is connected with ethernet cable, can you ping the device from computer via its IP address ?

Or vice versa, ping the computer or router from the TV Box to check if its LAN connectivity is OK.

You can check also the TV BOX connectivity here:

 

 

Have you tried to change the DNS here:

 

 

 

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#2
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Re:TV box cannot connect via wire.
2021-03-20 20:28:16 - last edited 2021-03-20 20:32:46

@terziyski thank you for your answer.

 

Yes, I tried to enter the DNS address in both the Internet settings and the LAN settings.

 

Maybe, I have found the problem.
I had enabled "Access Control" - "Whitelist".

When turned it off the Internet appeared on Box.
But after reloading Box, the connection was lost again.

 

I reset the router to factory settings again.


The connection between the router and the TV box does not happen immediately at startup, I need to wait 1-2 minutes.
But another router connects at the startup stage, I immediately see the IP address on the Box.

 

Oh, I also activated IPv6, just turned ON this option.

 

Will test more.

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#3
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Re:TV box cannot connect via wire.
2021-03-21 08:21:01

The router is not working properly anyway.
The wired connection disappears after a while (possibly when switching channels), and the IP address disappears in the box.

 

There are no such problems with WiFi.

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#4
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Re:TV box cannot connect via wire.
2021-03-21 17:36:54 - last edited 2021-03-21 17:39:34

Approximately every half hour or hour in the TV box, the wire connection disappears.

 

Here is the router log file.
I try to turn different options on and off.

 

Tv box Lan: A8-20-0A-AD-38-00
Tv box WiFi: CC-8C-DA-8A-7B-90

File:
syslog-2021-03-21.logDownload
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#5
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Re:TV box cannot connect via wire.
2021-03-22 03:49:12

@Jah_Ith_Ber 

 

Have you reserved the 192.168.0.12 IP address to the TV box on the C6? To locate this issue and try to fix it, we would like to follow up on your case via email. Please check your inbox and provide the information that we need.

Nice to Meet You in Our TP-Link Community. Check Out the Latest Posts: Connect TP-Link Archer BE550 to Germany's DS-Lite (Dual Stack Lite) Internet via WAN Archer GE550 - BE9300 Tri-Band Wi-Fi 7 Gaming Router Archer BE800 New Firmware Added Support for EasyMesh in AP Mode, DoH&DoT, and 3-Band MLO Connection Archer AX90 New Firmware Added Support for EasyMesh and Ethernet Backhaul If you found a post or response helpful, please click Helpful (arrow pointing upward icon). If you are the author of a topic, remember to mark a helpful reply as the "Recommended Solution" (star icon) so that others can benefit from it.
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#6
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Re:TV box cannot connect via wire.
2021-03-22 08:00:43 - last edited 2021-03-22 08:34:06

Hello @Kevin_Z .
If you need it, you can remotely connect to my router.

 

Yes, I reserved the IP address 192.168.0.12, because it has a Samba server.
Now I have removed all reserved addresses. I'll check it out. But the first connection didn't work better, the router and box didn't connect quickly.

 

Thanks you.

 

ps. Nothing has changed, Box has lost its IP address again.

Now I do not use Samba server and Box has default parameters (get ip from DHCP server).

File:
syslog-2021-03-22.logDownload
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#7
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Re:TV box cannot connect via wire.
2021-03-26 09:34:45 - last edited 2021-03-26 09:37:42

I found a solution to my problem.

 

My TV box cannot establish a stable cable connection if the cable has problems.

 

But, this cable works great with Desktop and TV.
But, if I connect the cable in reverse order (swap the ends), then the TV box works fine.

 

So if your Ethernet does not work or it does not work stably:
- connect the cable in reverse order (swap the ends).
- replace the cable with a new one.
- double-check your wall sockets.

 

Thanks to TP-Link Support for your patience and help.

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#8
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