LED loop on Deco/ Deco stuck in solid yellow

LED loop on Deco/ Deco stuck in solid yellow

39 Reply
Re:LED loop on Deco/ Deco stuck in solid yellow
2022-06-20 05:41:01

  @TP-Link 

1. The model number as well as the firmware version of the Deco;

Model: DECO E4R

SN: 22121N8A02866

 

2. Which problem description is more like your current issue?

One of the 2 DECO´s that I have has the "stuck in solid green/yellow" the led after all the suggestions

 

3. Have you tried the hardware reset and firmware recovery suggestions? what are the results?

Yes, and I have not any positive results

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#15
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Re:LED loop on Deco/ Deco stuck in solid yellow
2022-06-20 06:10:07

  @VictorVega 

Hi, welcome to the community.

In this way, It is very likely this Deco is broken and I see the SN is still under warranty, you could contact the shop retailer to get it replaced.

Thank you very much.

Best regards.

--------------------------

Deco X50-PoE is ready for your advice. If you are interested, please help us complete the following survey.

Deco X50-POE Survey

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#16
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Re:LED loop on Deco/ Deco stuck in solid yellow
2022-07-06 11:26:10

  @TP-Link I don't like yellow. It annoys me.

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#17
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Re:LED loop on Deco/ Deco stuck in solid yellow
2022-07-07 07:24:59

  @alciratrees4 

Hi, welcome to the community.

May I know the model number of your Deco?

Have you tried the hardware reset and firmware recovery?

If neither helps, you could try to contact the local support team to check for warranty service.

Best regards.

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#18
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Re:LED loop on Deco/ Deco stuck in solid yellow
2022-11-28 23:51:03

  @TP-Link 

1. The model number as well as the firmware version of the Deco;

Deco X60 S/N Y215034A00377. Firmware is unknown, as I'm unable to make the device boot. I took it directly out of the box, and the problem started. 

2. Which problem description is more like your current issue?

The device goes with a solid yellow light, then flashing blue, then it turns off and after that, it repeats the cycle. 

3. Have you tried the hardware reset and firmware recovery suggestions? what are the results?

Yes, I've tried both in different computers, but Tftp tool doesn't get any logs in the mentioned tab, and if I try to do it without this tool, the computers can't access 192.168.0.1.

 

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#19
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Re:LED loop on Deco/ Deco stuck in solid yellow
2023-01-07 10:30:09

  @TP-Link 

 

Hi, my X20 v4 turns brick and stuck in solid yellow.

 

I have tried all the methods in https://www.tp-link.com/my/support/faq/2958/ but it doesnt seem to reset.

 

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#20
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Re:LED loop on Deco/ Deco stuck in solid yellow
2023-01-28 03:39:12

  @TP-Link 

 

Deco XE75

 

i don't know what firmware version it's on. I can't connect to it to check. 
 

Tried the firmware recovery. When I power on the device while holding the reset button, the light starts on solid yellow, Flashes green twice and then to solid green. No internet access and no way to connect to it. 
 

this is the second time it's happened within a year of purchasing. The replacement units you sent me have the same problem as the original I bought. 

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#21
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Re:LED loop on Deco/ Deco stuck in solid yellow
2023-01-28 09:08:28

  @Isaac91 

Hi, welcome to the community.

After Deco XE75 went into firmware recovery mode/solid green, have you tried 

  1. Set a static IP address of 192.168.0.2/255.255.255.0 on the PC’s Ethernet adapter.
  2. On the PC, open a browser, access http://192.168.0.1
  3. upload the latest firmware Deco XE75(US)_V1_1.1.8 Build 20221121

This Deco will have no internet in firmware recovery mode and the PC also does not need internet to access its web UI at this moment.

 

I see your previous ticket record with Deco XE75 and it only mentioned the instability issue of satellite Deco XE75. The suggestions here in this post are more suitable when the hardware of Deco might be broken. 

 

By the way, could you please lease me a private message of the MAC address of this satellite XE75?

Wait for your reply.

Best regards.

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#22
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Re:LED loop on Deco/ Deco stuck in solid yellow
2023-05-03 15:30:25 - last edited 2023-05-03 15:34:56

  @TP-Link 

 

Deco M5

 

Hardware Version: V3

S/N 22073K2A00066

 

Stuck on yellow and tried the fix from the refer link but its still in solid yellow. Is there any other way to fix it?

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#23
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Re:LED loop on Deco/ Deco stuck in solid yellow
2023-05-04 05:56:12

  @Zerokuro 

Hi, I think you need to contact the local support team to ask for warranty service:

https://www.tp-link.com/ph/support/contact-technical-support/#Hotline-Support

Thank you very much.

Best regards.

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#24
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